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Senior Director, Infrastructure Services
Tivo
San Jose, CA, United States
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Description
Hi. We're TiVo.
We’re always innovating to create the ultimate entertainment experience. We touch the lives of binge-watching, music-loving, entertainment fanatics every day by delivering beautiful user experiences and enabling the world’s leading media and entertainment providers to nurture more meaningful relationships with their audiences.
Our technology inventions run deep – from the creation of the interactive program guide to the DVR – and we continue to revolutionize how people find content in a chaotic, fragmented media landscape. It’s this “content chaos” and insatiable demand for media and entertainment that keep us inspired – to create products and licensable technology that ultimately enable people to find and enjoy the TV, movies and music they love.
Through innovation, design, audience insights and customer dedication, we’re not only creating the next generation of entertainment. We’re creating the next generation of TiVo.
The Role
Senior Director, Infrastructure Services
The Senior Director leads all aspects of Infrastructure Services for TiVo with outstanding technical expertise and business acumen. Manage a global team of 75+ team members delivering world-class Infrastructure Services for Corporate IT and for external customer facing products & services, referred to as Product IT. Candidate must be a cultural fit for TiVo: self-motivated, critical thinker, data driven, results-oriented, with a focus on delivering outstanding customer experiences.
Main Responsibilities
• Coordinate with stakeholders to implement and operate technical solutions supporting the business needs of TiVo, while consistently demonstrating a service-oriented approach to Infrastructure delivery
• Maintain and operate a 24/7 highly available, high performing portfolio of Infrastructure services, including compute, storage, network, tools, and software running in on premise data centers and at IaaS providers
• Provide cost-effective and innovative shared Infrastructure solutions in alignment with TiVo’s business goals
• Evaluate emerging technologies and platforms and collaborate with stakeholders on potential use within TiVo
• Develop an Infrastructure strategy and roadmap integrated with TiVo’s broader IT and strategic business plans
• Implement and coordinate rigorous monitoring and operation of Infrastructure services
• Produce and communicate status of agreed upon metrics to measure Infrastructure and service health
• Take ownership for all Infrastructure incidents to ensure resolution in a timely manner
• Collaborate with architecture and engineering on initiatives to improve service efficiency and effectiveness
• Continuously look for ways to improve operations processes and increase velocity and quality of output
• Drive automation to enable TiVo to easily deploy and operate new features, capabilities and functionality
• Build a high performing global team with a strong focus on business value and customer centricity
• Provide technical leadership, mentoring and coaching, fostering accountability, innovation and teamwork
• Ensure Infrastructure services are delivered within corporate security and compliance standards (SOX, PCI, GDPR), working with other teams to define and enforce these guidelines
• Develop and manage the Infrastructure annual operating and capital expenditure budget
Qualifications
• Expert level Infrastructure experience, spanning storage, compute, network, and tools
• Expertise in cloud technology, with a record of operating scalable services using public clouds (preferably AWS)
• Solid understanding of Linux, VMware, Container platforms, and related Infrastructure technologies, preferably including previous hands-on experience in an engineering role
• Bachelor’s Degree in Computer Science or related field, or commensurate significant work experience
• Minimum 15 years of experience in Infrastructure roles supporting large and complex 7x24 environments
• Minimum 7 years of experience managing systems and network architects, administrators and engineers
• Minimum 7 years of experience with DevOps & ITIL running Infrastructure services & operations at scale
• Strong history of driving service automation and scripting to improve operational efficiency and quality
• Proven background in successfully supporting business systems and Infrastructure in an Agile environment
• Strong interpersonal skills to work with skilled and motivated technical team members across TiVo, with the ability to influence and affect change to achieve common goals
• Strong analytical and problem-solving skills with a clear and relentless focus under pressure
• Ability to prioritize tasks & projects for strategic objectives, while continuously maintaining daily service levels
• Thorough understanding of operational processes and ability to direct team in diagnosing complex problems
• Deep understanding of Infrastructure technologies and how other enterprises are effectively employing them
• Significant experience in budget planning and management, preferably with showback and chargeback models
• Strong vendor management skills to optimally leverage external resources to enhance capabilities
• Excellent communication skills, with the ability to simplify key messages, present compelling stories and promote technical and personal credibility with internal and external stakeholders
• Proven success working across organizational and geographic boundaries
• Must be able to travel up to 20% of the time
Compensation
The Senior Director, Infrastructure Services will receive a compensation package that is competitive and commensurate with experience. This will include a base salary, bonus, and equity.
Our employees and their families are important to us and our comprehensive pay, equity and benefits programs reflect that. TiVo supports personal well-being, builds financial security, and enables employees to share in the success of TiVo. Rewards include:
• Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances, and help you save and invest for the future.
• Generous paid time away from work including vacation, holidays, sick time, and 2 days of paid time off each year to serve and learn through TiVo Community Outreach.
• Great perks, which vary by location and can include: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities, conveniences such as dry cleaning and car washes.
• TiVo Corporation is an Equal Employment Opportunity Employer