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Director of Experience Design
Autodesk
San Francisco, CA, United States
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Director of Experience Design, DPE
Location: San Francisco, CA- United States
Job ID: 18WD30358
Digital Platform Experience @ Autodesk
The Digital Platform Experience (DPE) organization is tasked with creating a best-in-class self-service experience for customers as they evaluate, try, and buy our products; manage their accounts, profiles, and relationships with Autodesk; begin to use the products; and deepen their mastery of the products over time. DPE is also responsible for creating self-service tools to automate internal processes. The Experience Design (XD) team within DPE includes interaction design, visual design, research, and content strategy.
Position Overview
The Director of Experience Design for Access-Manage at Autodesk is a design leader who inspires great work, nurtures talent, and brings people together in the creation and evolution of products and experiences customers love. This role requires a strategic mindset, critical thinking, proven leadership experience, a thoughtful approach to organization and collaboration, and execution on behalf of the customer.
Reporting to the Senior Director of Experience Design, DPE, the DXD role is charged with inspiring and fostering a team to deliver best-in-class experiences that enable customers to access and manage their software. The role oversees and enables designers and design managers by setting the stage for team success: setting clear goals, providing constructive feedback, maintaining accountability, and providing mentorship and advocacy.
The DXD has a dotted line to the VP of the Subscriber Platform Group (SPG) and will partner with product and technical leadership within that business unit to help establish and manage product roadmaps, prioritize initiatives, and marshal resources across touchpoints and disciplines.
Responsibilities
• Champion and execute on a holistic customer experience vision for accessing and managing Autodesk products
• Balance long term vision and big picture thinking with guidance and support of work currently in flight; ensure that today’s projects inform the vision for the future, and vice versa
• Represent XD as a core partner and strategic leader for the SPG business unit
• Demonstrate collaborative leadership with design leaders across multiple cross-product initiatives, some of which may be very broad-reaching in nature
• Work with design managers to build and manage strong design teams that consistently deliver on their goals, with a focus on evolving the practice as the discipline matures
• Recruit and retain key talent
• Promote a culture of rapid iteration based on insights gleaned from customer research and data analytics
• Influence, build bridges, and collaborate with design, engineering, and product management functional areas across the company
• Demonstrate an exceptional understanding of corporate strategy
• Be a thought leader; Represent new methods and approaches to your team and the Autodesk design community
• Stay continuously informed of emerging technologies by following trends and opportunities
Minimum Qualifications
• 15+ years of professional design experience, including 8+ years leading teams of designers on high-stakes projects
• Ability to set priorities and evangelize a shared plan with a wide range of audiences at all levels of the organization, including senior executives
• Up-to-date expertise in human-centered design best practices, customer research, and content strategy
• Excellent communication skills, with the ability to distill complex ideas to their essence
Preferred Qualifications
• Bachelor’s degree in interaction design, new media design, or related field; MS/PhD
• Experience leading product strategy
• Experience designing multichannel experiences
• Experience with agile software design methods
• Experience with Autodesk products
Top Signs You’re a Great Fit
• You’re passionate about designing things people love to use
• You’re an experienced manager and mentor who creates an environment where design teams are inspired to do their best work
• You’re a top-notch facilitator of the creative process
• You have an uncanny ability to synthesize mountains of data and myriad viewpoints into a vision that teams will champion, and a plan of action to execute
• You have a positive, can-do approach that inspires collaboration and rallies the team toward a common goal
About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.