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Coordinator, Call Center
Paramount Pictures
Hollywood, CA, United States
Job Details - this job has expired, please see similar jobs below
Overview and Responsibilities
This position is responsible for answering all incoming phone calls in an "information-desk" environment and supporting other Consumer Services departments including Guest Relations, Studio Store, and Parking.
Responsibilities to include, but not limited to:
• Answer all incoming calls to the Call Center
• Answer roll over calls for Guest Relations
• Answer all Guest Relations calls during Guest Relations after hours; provide tour information and make tour reservations
• Provide phone backup for the Executive Assistant to the SVP and Executive Director
• Generate gate passes as requested by on lot tenants and employees
• Collects and prepares daily production report to determine parking space deficiencies
• Maintain the Consumer Services Parking calendar to reflect all parking activities on the lot
• Distribute parking validations and complete corresponding service orders
• Archive ID/Parking application forms onto the computer
• Process orders in SAP and/or Maximo for the Studio Store, Compass, the Mailroom, and other Consumer Services departments as needed; generate orders, receive invoices, receive goods, modify existing orders
• Manage inventory of tag supplies for the studio store.
• Manage and order Office Supply Inventory for Guest Relations.
• Process employee DVD orders
• Maintain the online employee DVD catalog; add and delete titles and verify product detail
• Request item numbers from Finance for new store inventory
• Notify customers of their DVD orders after receipt of goods
• Assist in Guest Relations operations as needed including weekends, evening as holidays as needed.
• Additional projects as needed.
Basic Qualifications
• 1+ years experience in a customer or client services role, or similar experience
• Proficiency with Microsoft Office
• Ability to provide friendly and efficient customer service for a variety of callers