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Table Games Floor Supervisor
Eldorado Resorts
Shreveport, LA, United States
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Property Overview
Eldorado Resort Casino Shreveport is timeless luxury and friendly, personal service right in the heart of downtown Shreveport, LA. With non-stop excitement and elegance, guests can experience a variety of world-class fine dining from four award-winning restaurants, one-of-a-kind memorabilia shopping in the Eldorado Gift Shop, and the hottest nightspots around with the area’s best LIVE entertainment. Eldorado Shreveport boasts over 400 luxury rooms and suites and 28,000 square feet of casino space housing over 1,500 slot machines and 50 table games. In addition, Eldorado Shreveport has over 1,000 of the best Team Members in the industry.
Responsibilities
SUMMARY
Responsible for supervising the operation of several assigned table games within a pit. Supervises the dealers at the assigned tables. Also responsible for compliance of internal controls and rating player action.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
• Must have a good, sound knowledge of table procedures.
• Excellent customer service knowledge of general information and comps. (i.e. dinners, concerts and entertainment)
• Must have a knowledge of all procedures including fills, credits, bank rolls, marker play and irregularities.
• Thorough knowledge of Internal Controls, title 31 and Louisiana Gaming Regulations.
• Must have excellent leadership skills to supervise dealers.
• Continued training sessions required.
SUPERVISORY RESPONSIBILITIES
Directly supervises up to 10 employees in the Table Games Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) and 3 years related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS Louisiana Gaming License
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions and extreme heat. The noise level in the work environment is usually loud. Must be able to work in a smoking environment. .
Company Overview
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-one properties in eleven states, including Colorado, Florida, Illinois, Iowa, Louisiana, Mississippi, Missouri, Nevada, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado’s properties feature approximately 22,000 slot machines and VLTs, 640 table games, over 7,000 hotel rooms and nearly 14,000 of the best Team Members in the industry. On April 16, 2018, the Company announced that it entered into an acquisition agreement for Tropicana Entertainment Inc. with the transaction expected to close in the 2018 fourth quarter.
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence.