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Director, Strategic CX Programs
Comcast
Philadelphia, PA, United States
Job Details - this job has expired, please see similar jobs below
SUMMARY
Responsible for directing the strategic planning involved with important and large-scale business projects. Develops and recommends plans for implementation and administration of projects. Oversees coordination of personnel required to successfully complete assignments.
Employees at all levels are expect to:
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team-make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors and our communities
CORE RESPONSIBILITIES
• Ability to identify, organize and assemble cross-functional teams for project solutioning, deployment and evaluation
• Manages high-level and tactical issues in a very matrixed organization, and the downstream effects on execution efforts
• Ability to be tactical but also understand the need for change management, adoption and reinforcement when executing
• Evaluates new projects for appropriate scope, objectives, deployment timeline, and business impact
• Requires interaction with various Executives and teams across the organization to obtain project input and collaboration
-Researches, designs, and develops corporate, division, and/or region level projects that deliver cost-effective services to support the Company's business objectives.
• Leads projects of major importance to overall business operations.
-Works with various senior managers and leaders to lay out project implementation guidelines and plan for manpower and/or other resource requirements.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
SKILL REQUIREMENTS
• Demonstrated commitment to customer centricity
• Strong leadership, communication, and program management skills and have the ability to balance competing priorities in a very dynamic/fast paced environment
• Excellent written, verbal, and presentation skills required
• Excellent meeting facilitation, planning and management skills required
• Demonstrated ability to work effectively across organizational boundaries
• Advanced experience with PowerPoint, Excel, Word, and Visio
• Bachelor's Degree or Equivalent
• Generally requires 10 plus years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer