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Food & Beverage Supervisor
Merlin Entertainments
Carlsbad, CA, United States
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Description
Position Summary:
Oversees and coordinates the overall efforts of the team leaders and Model Citizens in their facilities. Supports Food & Beverage Area Supervisor/Manager in delivering the highest levels of guest service and food quality. Responsible for operational effectiveness, staff development and cost controls within the assigned cluster.
Scope and Responsibilities:
1. Food Service Operations: Supervise and coordinates the operational effectiveness of all assigned food locations. Implements and enhances high level of service, quality, and sanitation standards within all facilities. Ensures that all guests are served in an efficient and friendly manner. Spends time daily in each facility to provide corrective and positive feedback for improving operations. Communicates daily operational and financial objectives to the staff on a daily basis.
2. Training and Development: Responsible for motivating, training, cross-training and developing the team leaders and Model Citizens. Gives input on promotions and transfers. Provides positive and corrective feedback to all staff to improve performance output.
3. Operational Support: Responsible for the weekly scheduling of all team leaders and Model Citizens. Monitors labor hours and ensures that payroll reports are accurate. Responsible for daily ordering and receiving of food and supplies. Enters delivery invoices into system on a daily basis. Monitors handling of cash and inventory by team leaders and Model Citizens and investigates any issues.
4. Human Resources: Implements and enforces all company and divisional policies and procedures. Gives input and administers progressive exemplary and disciplinary action for performance and policy regulations.
5. Financial Operations: Responsible for maximizing revenue and per capita spending goals within the assigned cluster. Monitors cost controls in the areas of labor, food costs, other direct expenses, and safety liability, keeping within budget. Provides input for annual budget on a yearly basis. Requests purchases for smallwares and other direct expense purchases.
6. Safety and Sanitation: Ensures that all team leaders and Model Citizens are trained and execute proper safety and sanitation requirements at all times. Oversees that all staff are knowledgeable and follow required company, division, OSHA, Environmental Health Department, and HACCP guidelines.
7. Maintenance and Physical Plant: Responsible for the initiating and follow-up of all maintenance and sanitation issues to ensure all facilities are maintained in and excellent and presentable working condition.
8. Divisional and Park Support: May be scheduled as MOD (or Foods 5-0) on a rotational basis to ensure optimum divisional performance for the guests. Also acts as a contact for concerns regarding guests, operations, food supplies, and maintenance issues, as well as a divisional contact for the park in operational concerns and emergency situations.
Background and Experience:
Requires at least 3 years of practical guest service experience, preferably in a themed environment. Must be customer-service focused and have an understanding of customer expectations. Knowledge in food and culinary design is desired. Must possess strong communication skills, both in a verbal and written format. Effective organizational and problem solving skills with the ability to make quick decisions required. Ability to work as part of a team and to develop others within the team structure required.
Education:
A high school diploma or general education degree (or equivalent education and experience) is required.
Physical Demands:
Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
Intermittent and prolonged standing and walking to move about the park site, and interact with employees.
Finger dexterity sufficient to complete paperwork activities and to use a computer.
Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
Hearing sufficient to communicate with individuals in person and by telephone.
Requires lifting of light to moderate loads (10 to 40 lbs.) frequently.
Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.
Other Requirements:
Must be willing to work flexible hours, including evenings and weekends to support park operations.
Must have a valid driver’s license, safe driving record, and be willing to utilize own vehicle for business purposes.
Requires travel domestically.