This job has expired, please see additional jobs below
Slot Attendant
Eldorado Resorts
Kansas City, MO, United States
Job Details - this job has expired, please see similar jobs below
Property Overview
Isle of Capri Casino® Kansas City is a riverboat escape just minutes from downtown in Missouri’s City of Fountains and home to 300 of the best Team Members in the industry. Our guests can try their luck at more than 900 gaming machines or at any of the 18 hot table games and enjoy tasty dining options at 3 wonderful restaurants on site. For more information, visit www.isleofcaprikansascity.com and follow us on Facebook and Instagram.
Responsibilities
JOB SUMMARY
Monitors performance of slot machines and conditions of casino slot areas, ensuring all slot machines are operable and identified for repair as necessary. Promote the Family Style Service culture through actions and positive attitude.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Verifies jackpots, makes hopper fills, and fills out paperwork.
• Performs minor repair to slot machines.
• Handles customer relations and minor customer dispute
• Observe activity and report anything that could be associated with a particular slot cheating method.
• Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel; seek to resolve all situations in a manner that maintains positive guest relationships.
• Ensure slot-playing guests are kept in play by providing friendly and helpful service at all interactions.
• Utilize open body language to guests on the casino floor while patrolling; politely speak with and assist guests as needed.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Maintain monetary and paperwork accuracy and efficiency within department/property standards.
• Adhere to regulatory, departmental, and company policies in an ethical manner, and encourage others to do the same.
• Knowledge of all special events and promotional activities available to guest.
• Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
• A high school diploma or GED equivalent preferred.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Ability to perform multiple duties under frequent time pressures.
• Must be able to obtain and maintain a valid state gaming license.
PHYSICAL DEMANDS & WORK ENVIRONMENT
• Ability to stand for long periods of time on a daily basis, walk to various areas of the casino, and be able to push, pull or move heavy objects with assistance.
• Work environment may include smoke and variable temperature, lighting and noise levels.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Company Overview
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-one properties in eleven states, including Colorado, Florida, Illinois, Iowa, Louisiana, Mississippi, Missouri, Nevada, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado’s properties feature approximately 22,000 slot machines and VLTs, 640 table games, over 7,000 hotel rooms and nearly 14,000 of the best Team Members in the industry. On April 16, 2018, the Company announced that it entered into an acquisition agreement for Tropicana Entertainment Inc. with the transaction expected to close in the 2018 fourth quarter.
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence.