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Business Analyst
iHeartMedia
San Antonio, TX, United States
Job Details - this job has expired, please see similar jobs below
Salesforce Business Analyst
Job Summary:
As the leading media company in America, iHeartMedia delivers music, news, talk, sports and other content to diverse audiences across multiple platforms, including: broadcast stations; online via iHeartRadio and on its stations’ hundreds of websites; HD digital radio channels; satellite; smartphones; iPads and other tablets; in-vehicle entertainment and navigation systems; and via live events. With over a quarter of a billion monthly listeners in the U.S., iHeartMedia has the largest reach of any radio and television outlet in America.
This position will evaluate business processes, anticipate requirements, uncovering areas for improvement, and will create and implement solutions.
Responsibilities:
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing/implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies
• Gathering critical information from meetings with various stakeholders and producing useful reports
• Working closely with clients, technicians, and managerial staff
• Effectively communicating your insights and plans to cross-functional team members and management
• Performing user acceptance testing
• Managing projects, developing project plans, and monitoring performance
• Prioritizing initiatives based on business needs and requirements
• Serving as a liaison between stakeholders and users
• Build custom reports, dashboards, and workflows
• Manage operational requests and reporting including customer analysis, individual views, and troubleshoot issues
• Perform other related duties, as assigned
• Deliver Salesforce solutions consisting of out of the box, AppExchange, and custom code to a user base of 4000+ users
• Be able to multitask, commit to meeting targets with competing priorities and deadlines across multiple key stake holders
• Ensure problem-free deployments to production, without any interruptions to business processes
• Lead incident and problem resolution activities to minimize impacts on availability and performance
• Create a data-driven culture with high standards of operational excellence and continuous improvement
Qualifications:
• Knowledge of professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Demonstrate experience in a highly customized Salesforce.com environment - administering and customizing Salesforce.com Platform essential; workflows, automation, visualforce, apex, and integration
• Ability to troubleshoot production incidents in complex, multi-application environments
• Ability to leverage cloud environments, both Iaas, and PaaS as well as open source tools
• Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the full systems life cycle
Experience:
• Minimum 3 years of experience in Quality Assurance and Continuous Integration (Git Hub, Jenkins) is preferred
• B.S. in Computer Science or a related technical field
• Salesforce Administrator certification strongly desirable
• Additional Salesforce certifications a plus