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Coordinator
Comcast
Denver, CO, United States
Job Details - this job has expired, please see similar jobs below
Coordinator, Call Volume Control (Denver, CO)
Benefits for new hires start Day 1
Job Summary:
Responsible for ensuring that call center schedules meet daily demands of business stakeholders.
Employees at all levels are expect to:
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team-make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors and our communities
Core Responsibilities:
• Develops and coordinates implementation of contingency plans for contact centers.
• Determines the impact on service levels when staff are added or reduced.
• Manages the relationship between cost and service for contact centers.
• Develops routing solution to achieve business goals and keeps centers and others informed of progress, issues, and/or problems that could impede goal achievement and suggest workable solutions.
• Demonstrates substantive Workforce Management knowledge and skills and apply them to well defined work activities.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Generally requires 0-2 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer