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Customer Success Manager, Environmental Sustainability, Sustainable Design
Autodesk
San Francisco, CA, United States
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Customer Success Manager, Environmental Sustainability, Sustainable Design
Location: San Francisco, CA- United States
Job ID: 180000008C
Position Overview
Do you thrive in an environment where you can work on engaging and challenging projects? Do you have a start-up mentality? Every year Autodesk hires talented managers to join our team and benefit from unlimited access to our technology and industry mentors. If this sounds like you, read on!
Responsibilities
• Apply principles and processes of natural ecosystems to develop models for efficient industrial systems
• Use knowledge from the physical and social sciences to maximize effective use of natural resources in the production of goods and services
• Work with architecture customers with sustainability initiatives and goals that are documented in their customer success plan
• Help drive customers towards their sustainability goals and guide them to leverage and implement Autodesk’s sustainability portfolio on their projects
• Identify and develop strategies or methods to minimize environmental impacts of customer processes
• Act as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions
• Utilize a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace
• Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
• Establish measurable criteria for success and assists in building organizational alignment
• Develop and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
• Collaborate with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
• Become established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
• Collaborate with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed
• Create and coordinate account documentation including reports, proposals, business assessments and recommendations
• Develop and maintain close relationships with key management sponsors within a select group of names accounts (from key users to CXO)
• Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG). Must be available to work on projects at various, unanticipated sites throughout the United States. May telecommute
Minimum Qualifications
• Master's Degree (Sustainable Design, Architecture or related field)
• You have 5 years of architecture/sustainability experience
• You at least 5 years in the following skills:
◦ Customer success management and post-sales account management
◦ Experience with value drivers in recurring revenue business models by driving high customer satisfaction scores
• You have at least 3 years in the following skills:
◦ Working with Architecture, Construction, & Engineering (AEC) customers, and knowledge of AEC industry
◦ Hands-on experience managing multiple high-touch global customers
◦ Hands-on experience creating value proposition for customers for optimized product usage and validating Return on Investment (ROI)
◦ Customer-facing organizations, working cross functionally, and creating strong customer references
• You have at least 1 academic year of post-baccalaureate level coursework or some work experience in the following:
◦ Subject matter expertise in architecture and sustainable design including USGBC LEED standards, green building standards, and energy analysis
◦ Communicating, presenting, and facilitating meetings with global customers
About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.