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Customer Service Associate
Dow Jones
Princeton, NJ, United States
Job Details - this job has expired, please see similar jobs below
Job Description:
Under general supervision, the Customer Service Associate provides telephone and e-support for the Dow Jones suite of products and services by assisting our global customers, both internal and external. Types of queries may include product navigation, content, account administration, billing, new orders, or basic technical support. At times, conducting outbound surveys may be required. Attention should also be devoted to acquisition and retention – identifying opportunities to up-sell and cross-sell, and ensuring we go above and beyond whenever possible to maintain close client relationships.
The Customer Service Associate must act as the single point of contact for customer issues, logging all queries accurately and tracking progress on outstanding incidents to ensure customers get timely updates and resolution. A working knowledge of major computer operating systems, Microsoft Office, and the Internet is also required.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area:
CUSTOMER EXPERIENCE