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Sales Support, Help Specialist
Autodesk
Denver, CO, United States
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Sales Support, Help Specialist
Location: Denver, CO- United States
Job ID: 18WD29967
Position Overview
Hey Denver! We are looking for a qualified Sales Help Specialist to join our Downtown Denver team! (Across from Union Station) This is an exciting opportunity to make a positive impact on our sales processes and Autodesk’s future success.
In this role, you will actively be involved in developing, executing, supporting, and/or reviewing the sales business strategy and sales operations to ensure goals and objectives are met. You will provide support to sales representatives in Denver and across North America including Canada and Latin America. If you are bilingual English/Spanish and or Portuguese that is a bonus!
You will provide strategic advisory services and support to maximize the Sales Teams (your customer) return on investment in their Autodesk solutions. You will be able to utilize your combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help sales and our partners to operate more quickly and gain a competitive advantage in the marketplace. In addition, you will Prioritize operation schedules and reviews and streamlines business processes. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
No relocation available for this position.
Responsibilities
• Analyze a variety of data and develop action plans for consideration to address deficiencies
• Develop reports to measure the activities and effectiveness of the business function and gauge business trends
• Collect information regarding status of action items, maintain high-level project schedule, raise potential issues with program manager; suggest and implement solutions as needed
• Contribute to definition of system requirements and testing and work with internal groups and external vendors on delivery and validation of technology
• Contribute to project strategy, design, development, and successful implementation
• Drive adoption of tools and continuously solicit feedback for improvement
• Maintain and revise procedures to ensure efficient and effective operation of programs/projects and supporting systems
• Respond to and resolve internal or partner inquiries pertaining to applicable business systems and operations
• Work with key stakeholders and initiate action to effectively support and improve business systems, tools, and processes
Minimum Qualifications
• BA, BS, or equivalent experience
• Min of 2+ years Sales Support, Sales Operations or similar experience
• Min of 1+ years CRM Salesforce.com experience (power user)
• Languages: Fluent English is required- (Bilingual, Spanish, French or Portuguese a plus)
• STRONG presentation skills and experience presenting – in person and via web in 1 to Many, 1 to 1 and large WebEx audiences
• Excellent interpersonal and communication skills; written and oral
• You have a strong sense of ownership with a bias for action and willingness to role-up your sleeves
• Highly organized with a proven ability to drive projects to completion and persevere to get the job done
• Strong work ethic, craftsmanship, and quality standards
• MS Office- Intermediate level skills + all applications including Power Point
• Proficient with multiple desktop applications, including SharePoint, Wiki, DocuSign, Apttus, Digital River
Preferred Qualifications
• Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth
• Previous work experience in any of the following: a Technology Sales role, Sales Enablement, Sales Operations, Sales Help Desk, Program Management, and knowledge of Customer Service best practices
• You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
• Languages (In addition to English): French and Spanish (oral/writing)
The Ideal Candidate
• A strong understanding of sales, business processes, consulting
• Passion for helping and teaching Sales teams to be successful
• Ninja level Salesforce.com skills
• Ability to interpret sales metrics and be goal-oriented
• Perform well in a team environment and have exceptional people skills
About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.