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San Francisco Safety & Security Manager
Airbnb
San Francisco, CA, United States
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Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 190 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.
Role & Responsibilities
San Francisco Safety and Security Manager
The San Francisco Safety and Security Manager will keep our employees and our operations in San Francisco safe; all while contributing to and protecting the company culture we are so proud of. This role is responsible for managing physical and personnel security operations in San Francisco, our largest site and company headquarters location, with approximately 3,000 employees and three large offices (a fourth office will be added in Q1 2019). This role will work closely with our Global Health and Safety team to ensure safety protocols and standards are consistently and enthusiastically applied throughout our San Francisco campus.
• Manage, through subordinates where applicable, the day-to-day physical security and safety operations for all San Francisco offices
• Manage a significant vendor account, comprised of guards, reception/front desk, and other security support staff
• In partnership with APAC, EMEA, and Americas Safety and Security Managers and the Global Health and Safety team, create, improve, and maintain security protocols and guidelines for San Francisco locations to include (but not limited to) access control standards and policies, security guard operations and deployment, technical security solutions, safety and emergency preparedness protocols and training for staff, physical security design for new and existing offices, liaison with local law enforcement, etc.
• Serve as a front line crisis manager for incidents occurring in San Francisco offices, under the guidance of the incident-specific Incident Commander and the Global Safety and Security Lead
• Through subordinates where applicable, ensure incidents are fully investigated and provide well-articulated incident reports, briefings, and after action recommendations to leadership
• Create and manage the SF Safety and Security operations budget in San Francisco, ensuring strict fiscal discipline
• In collaboration with the Global Health and Safety team, ensure staff in offices throughout San Francisco are trained on occupant emergency plans and incident response protocols
• Develop and sustain relationships with Facilities, Food, Ground Control, ITX, Customer Experience and other Airbnb teams in order to support the cross-functional delivery of security operations
Requirements:
• 10+ years experience managing security operations, ideally in technology or creative office environments
• Experience developing and maintaining comprehensive security programs
• Crisis management experience, preferably as a first responder or incident commander
• Excellent time management skills and ability to competently juggle numerous competing priorities
• Excellent written and oral communication skills
• Experience reviewing architectural plans and planning security designs preferred
• Must be highly adaptable and flexible, with a demonstrated capability to scale through rapid growth
• Experience developing and maintaining a security budget for a commensurate sized operation; proven fiscal discipline required
• Must have a positive attitude and hunger for learning
• Customer service orientation an absolute necessity for this role
• Able to build partnerships and work collaboratively cross-functionally
• Creative and entrepreneurial
• Bachelor’s degree and post-graduate education mildly preferred; however, years of experience may be happily substituted for education