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Associate Systems Administrator
Blackboard Inc.
Phoenix, AZ, United States
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The Cloud Services Administrator is responsible for managing IT infrastructure, systems, applications, operational procedures, security compliance to meet predefined uptime requirements for our internally hosted development systems. Responsibilities include timely issue resolution for internal resource interruption, maintenance of operating system and application through patches or upgrades, and reporting of all issues to management and key stakeholders. In addition, the Associate Systems Administrator will work on production cloud systems to support the Cloud Services team.
Candidate must have strong communication and technical skills as well as the ability to work well in a team environment. The ability to handle aggressive timelines and focus under pressure is a must.
• Server Room Management
◦ Manage VMs in a VMWare cluster to meet predefined uptime/recovery metrics
◦ Manage proactive software maintenance schedule for VMWare hosts and virtual machines
◦ Manage hardware lifecycle to adhere to predefined requirements for server warranty status/hardware health
◦ Monitor and maintain server room health
• System Monitoring and Maintenance
◦ Manage system availability to performance standards
◦ Monitor system health and performance
◦ Manage proactive maintenance schedule
◦ Maintain applications and databases
• Security and Compliance
◦ Help maintain and enforce Information Security Policy
◦ Support PCI Level 1 compliance
• Cloud Services Support
◦ Act as escalation path for hosted/SaaS/cloud issues affecting end users.
◦ Provision new tenants/clients in cloud applications
◦ Administration of cloud systems, including changes, user administration, and security compliance
Professional Qualifications
Required Skills:
• Microsoft Windows Server administration and operations experience
• VMWare administration and operations experience
• Bachelor’s Degree or 1-3 years of related work experience
• Familiar with Internet Information Service, Active Directory (ADFS a plus), and other core Windows services
• Excellent verbal and written communication skills
• Self-motivated with attention to detail
• Desire to continuously learn
• Strong problem solving skills with focus on risk management and planning
Preferred Skills:
• Computer Science degree
• Microsoft Certified Solutions Engineer (MCSE), Microsoft Certified Solutions Associate (MCSA) or similar certification
• Microsoft SQL Server database experience, 1-2 years
• Microsoft Azure experience and/or certification
• Experience with PowerShell scripting
• Experience with continuous integration or continuous delivery
• Financial services operational support
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.