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CRM Business Systems Analyst
Airbnb
San Francisco, CA, United States
Job Details - this job has expired, please see similar jobs below
Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 190 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.
Role & Responsibilities
As a CRM Business Systems Analyst (BSA) at Airbnb, you will collaborate with the CRM Business Systems team, various business area leads and subject matter experts to identify, prioritize, develop and support a portfolio of business applications built on the Salesforce platform.
You will demonstrate;
• an understanding of business priorities and their impact on requirements and planning
• presence to facilitate decision-making and secure necessary resources and buy-in
• strong problem-solving and analytical skills by recommending technology-based solutions while minimizing technical debt
• technical knowledge of trade offs and complexities by providing level of effort estimates for sprint planning
• understanding of when configuration, programming (Visualforce/Apex), or 3rd party solutions are appropriate
• effective communication by making complex ideas understandable to technical and non technical stakeholders; using data when available
• influence to foster productive cross-team collaboration
Responsibilities;
• Engage directly with business units to;
◦ identify system needs for accomplishing business goals,
◦ produce concise yet effective business requirements,
◦ create process maps and wireframes,
◦ evaluate solutions,
◦ assist with prioritization,
◦ manage delivery and quality assurance,
◦ provide training and documentation
• Own execution of declarative configuration and maintenance in Salesforce (ie, reports, page layouts)
• Provide user administration support like granting access and addressing general usability questions
• Monitor and respond to feature and support requests
• Verify and conduct regression testing of functionality before release to users
• Participate in daily scrum meetings to report progress and address obstacles
• Provide support coverage during East coast business hours
Technical Requirements and Skills;
• 5+ years Salesforce administration experience
• Salesforce Certifications required
• An understanding of SQL and database relational models
• BS in Computer Science, Engineering, Information Systems and/or equivalent formal training or experience
• Adept at working independently while staying in sync with team and stakeholders
• Project management skills; comfortable managing multiple initiatives
• Experience working in an agile environment and using Atlassian tools a plus
Benefits
• Stock
• Competitive salaries
• Quarterly employee travel coupon
• Paid time off
• Medical, dental, & vision insurance
• Life insurance and disability benefits
• Fitness Discounts
• 401K
• Flexible Spending Accounts
• Apple equipment
• Commuter Subsidies
• Community Involvement (4 hours per month to give back to the community)
• Company sponsored tech talks and happy hours
• Much more...