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Ride Operations / Attractions Associate
Merlin Entertainments
Carlsbad, CA, United States
Job Details - this job has expired, please see similar jobs below
Description
**Weekday Availability Preferred-shifts are between 9:00am-5:30pm**
Apply and join us at one of our hiring events!
1. Submit your application
2. Sign up for the Mass Hiring Event September 8th from 11am to 2pm at:https://www.signupgenius.com/go/30e0a4dacad29a4fe3-ride6
***Please note, you can only interview for one position at a time***
Position Summary:
As a Ride Operations Associate, your role is to ensure our guests safely enjoy our attractions.
As a Model Citizen (employee) at LEGOLAND California Resort, your purpose is to provide memorable experiences to our guests. Guests travel from all around the world to make memories with their families and our job is to help those come to life. Each Model Citizen, regardless of which department they work in or which position they hold, is required to understand and focus on our main guest expectations, which are as follows:
• Focus on Children – Our key age demographic is children ages 2-12. Because of this, children are the primary reason anyone is visiting the park. It is our job to engage them and make them feel special.
• Take care of each guest as an individual – A lot of planning and cost goes into taking a family trip to a theme park. Each of our guests deserves to feel special and like they are the most important guest at the park. It’s our job to treat each guest as if they are the first guest we’ve seen all day and take ownership to solve any guest difficulties we encounter.
-Be knowledgeable – It is imperative for each Model Citizen to be knowledgeable and learn the answers to the frequently asked questions in their area of the park. Guests view each employee as a representative of LEGOLAND and a resource for any assistance they need throughout their day.
To deliver a consistent high level of guest service, all Model Citizens are required to embody the park’s Service Excellence Guidelines:
◦ Smile – Make eye contact and be friendly
◦ Interact – Say hello to anyone within 5-10 feet of you
◦ Maintain – Maintain a welcoming demeanor. Don’t cross your arms, lean, etc.
◦ Own – Own the situation. You are LEGOLAND; fix the problem or get help.
◦ Thank – Thank every guest to make them feel appreciated.
Scope & Responsibilities:
◦ Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals
◦ Strong verbal communication skills to instruct guests and maintain effective communication with other ride operators
◦ Work effectively in busy environments with high noise levels
◦ Work effectively under pressure in situations such as ride breakdowns or upset guests
◦ Maintain a high level of focus to ensure safe operation
◦ Comfortable speaking to guests both one-on-one and in groups using a public address system
◦ Check rider height and screen for other riding restrictions
◦ Ensure all safety policies, rules and procedures are followed at all times
◦ Physically check ride restraints (seat belts, lap bars, doors, etc.)
◦ Utilize ride controls to operate ride (send vehicles in motion, start ride cycle, stop ride cycle, lock lap bars, etc.)
◦ Assist guests utilizing passes, such as disability access passes
◦ Follow set procedures during ride break downs, including proper guest communication and carrying out ride evacuation
◦ Maintain basic cleanliness and order of ride queues, storage areas, and play areas
Background & Experience:
◦ Must speak English fluently.
◦ Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.
◦ The earliest shifts in the Rides & Attractions department can begin as early as 8:15am. The latest shifts in the Rides & Attractions department can end as late as 8:45pm.
Physical Requirements:
◦ Ability to read (with glasses or contact lenses if necessary) a vehicle registration/license plate from 20 meters (standard letter size of 79mm high) as a minimum.
◦ Ability to hear (with hearing aids if necessary) instructions and confirmation from Ride Operators and Ride Hosts with or without the ability to see them speaking.
Sitting - Occasionally (1 - 33%)
Standing - Constantly (67 - 100%)
Walking - Constantly (67 - 100%)
Lifts & Carries - Up to 10 pounds, Frequency - None (0%)
Lifts & Carries - 11 - 24 pounds, Frequency - None (0%)
Lifts & Carries - 25 - 34 pounds, Frequency - None (0%)
Lifts & Carries - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)
Lifts & Carries - 51 - 74 pounds, Frequency - None (0%)
Lifts & Carries - 75 - 100 pounds, Frequency - None (0%)
Lifts & Carries - Over 100 pounds, Frequency - None (0%)
Lifts Overhead - Up to 10 pounds, Frequency - None (0%)
Lifts Overhead - 11 - 24 pounds, Frequency - None (0%)
Lifts Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%)
Lifts Overhead - 35 - 50 pounds, Frequency - None (0%)
Lifts Overhead - 51 - 74 pounds, Frequency - None (0%)
Lifts Overhead - 75 - 100 pounds, Frequency - None (0%)
Lifts Overhead - Over 100 pounds, Frequency - None (0%)
Twisting - Occasionally (1 - 33%)
Bending - Constantly (67 - 100%)
Squatting/Kneeling/Crawling/Climbing - Frequently (34 - 66%)
Pulling - Frequently (34 - 66%)
Wrist Deviation (Side to Side) - Frequently (34 - 66%)
Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%)
Reaching - Frequently (34 - 66%)
Grasping - Simple: < 50 pounds
Manual Dexterity/Strength - Gross motor, moderate - heavy strength
Manual Dexterity/Strength - Fine motor, moderate - heavy strength
Pushing - Up to 10 pounds, Frequency - None (0%)
Pushing - 11 - 24 pounds, Frequency - None (0%)
Pushing - 25 - 34 pounds, Frequency - None (0%)
Pushing - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)
Pushing - 51 - 74 pounds, Frequency - None (0%)
Pushing - 75 - 100 pounds, Frequency - None (0%)
Pushing - Over 100 pounds, Frequency - None (0%)
Visual Requirements:
Close eye work (small figures) - Not applicable
Color discrimination
Minimal color discrimination
Normal color discrimination - Not applicable
Other: Depth perception, distance vision, ability to focus
Hearing Requirements:
Hearing Requirements - Special requirements, able to consistently fulfill communication needs
(alarms, phone ringing, conversation, clear acuity within 100 feet)
Working Conditions:
Temperature - Between 16 and 95 degrees
Crawl Space/Cramped Position - Exposed < 1 hour per day
Personal Protective Equipment (e.g. Respiratory Mask, etc.) - Occasionally (1 - 33%)
Driving - None (0%)
Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%)
Other:
(Specify any other requirements or restrictions that should be considered)
The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position.