This job has expired, please see additional jobs below
Specialty Accounts Coordinator
Spectrum
Charlotte, NC, United States
Job Details - this job has expired, please see similar jobs below
JOB SUMMARY
Specialty Accounts is responsible for the administration and audit of the contract buyout program. Position has occasional contact with customers. The position reports directly to the Specialty Accounts Supervisor.
MAJOR DUTIES AND RESPONSIBILITIES
• Actively and consistently supports all efforts to simplify and enhance the customer experience
• Provide phone support for internal and external customers
• Fully manage, support, maintain, and audit customer accounts, including but not limited to responding to questions, records management, reporting and certification process
• Update billing system account with appropriate program tracking information
• Provide simple and basic troubleshooting to assess customer documention
• Interact cross-functionally with other departments/stakeholders or customers to ensure timely resolutions of customer status inquiries or escalations
• Perform multiple tasks simultaneously and follow direction with minimal supervision
• Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge
• Ability to read, write, speak and understand English
• Ability to prioritize and organize effectively
• Ability to use personal computer & software applications
• Ability to work independently in group environment
• Ability to work while seated for prolonged periods of time
• Ability to communicate orally and in writing in a clear, straightforward, and professional manner
• Ability to be self-motivated, efficient, and be able to multi-task with minimal supervision.
• Willing to work flexible schedules, if necessary
Education (level and type)
High School Diploma or equivalent.
Related Work Experience Number of Years
Customer Service experience 1
Data Entry experience1
PREFERRED QUALIFICATIONS
Telephone, TV, High Speed Data experience preferred
WORKING CONDITIONS
Fast paced office, team setting environment
Exposure to moderate noise level
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability