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Client Solutions Manager
Penton Media, Inc.
Rowley, MA, United States
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Client Solutions Manager – Skipta | Rowley, Massachusetts
Skipta is looking for an individual to join our growing team and serve as Client Solutions Manager in our Rowley, Massachusetts office. Skipta is the leading social network of specialized online medical communities for verified healthcare professionals
https://skipta.com/
Job Description
The Client Solutions Manager will report directly to the Director of Client Solutions, responsible for Sales/client support and timely execution of assigned client programs.
The Client Solutions Manager should have strong interpersonal and client-facing skills, exceptional communication and organizational skills. This individual will be responsible for understanding client needs, serving as a subject matter expert on Skipta’s product offerings, and leading successful client engagements. The individual will work directly with Sales, Marketing, Technology, and the Operations team to ensure flawless execution and superior customer service.
Goals and Objectives of the Client Solutions Manager:
• Ensure all sold programs are accurately set up, launched, and delivered within client parameters, timing, and budget.
• Day-to-day contact with assigned clients for any in-progress (sold) programs
• Work cohesively with assigned Sales representative to provide support for his/her accounts
• Complete all necessary support documentation for client proposals
• Communicate all program specifications to client pre/post-sale
• Work with Technology and Operations teams to ensure all program assets are set up properly based on contracted scope
• Work with Operations and Marketing teams to ensure all programs are set up and launched by agreed upon deadlines
• Align with Analytics team to deliver all client program metrics on time
• Troubleshoot any program obstacles, working cross-functionally with Operations, Marketing, and Technology teams to address collaboratively
• Support Sales team in the management of all pipeline deals
• Attend client meetings, present program specifications/demos of client assets in staging environment
• Prepare launch documents to share with client once program goes live
Required Skill and Experience
• Bachelors’ degree, preferably in Marketing, Business Administration, or related field
• 1+ years of experience in a client facing role
• Results-driven, able to self-direct and work independently in a virtual work environment
• Flexible and able to easily adapt to rapidly changing priorities and responsibilities
• Ability to understand and set priorities, manage multiple tasks simultaneously, and design work plans to track progress, resolve issues, and efficiently and effectively see tasks to completion
• Excellent client management skills, serve as a subject matter expert with the ability to work with customers and partners to develop and manage an implementation plan
• Experience managing teams directly and cross functionally
• Ability to facilitate communication across lines of business within an organization
• Must possess strong organizational, analytical, interpersonal, and leadership skills
• Excellent written and verbal communication skills
• Willingness to travel up to 10% of time if needed
Skipta is now part of Informa!
About Informa
About Informa Informa’s Business Intelligence (BI) division provides specialist data, intelligence and insight to our customers, helping them make better decisions, gain competitive advantage and enhance return on investment.
BI has a valuable portfolio of digital subscription products, providing business critical intelligence to global, regional and niche communities within six core industry sectors: Pharma & Healthcare; Finance; Telecoms, Media & Technology; Transportation, Industry and Infrastructure and Agribusiness & Commodities.
Informa is committed to equal employment opportunity for all employees and applicants for employment without regard to age, color, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.