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Technical Support Specialist
Taylor Communications
North Mankato, MN, United States
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Description
Position at Corporate Graphics Commercial
Walter's Publishing is looking for energetic and quality driven team member to join our technical support team. Walter’s Publishing assists independent school photography and yearbook representatives in the creation and publication of group photo books including yearbooks, church directories, and sports books. Walter’s Publishing operates Pictavo™ Legacy and Pictavo™, two proprietary, online photo book applications, to support the book design and build.
Shift Available
Monday through Friday 8:00AM-4:30PM with Overtime Opportunities!
Responsibilities Include:
This position requires exceptional communication skills, advanced technical skills, and the ability to support end-users with varying levels of technical knowledge. This person will be responsible for providing superior customer service and software support for our proprietary software application and use. They will also assist in testing for software development.
Technical Support Specialists will have experience in computers and, ideally, experience in creating online photobooks or using page layout programs. Previous experience in creating yearbooks using other browser-based software applications or using InDesign is also a plus. Experience with multiple operating systems, trouble-shooting hardware and network issues, and software testing is preferred.
Job Requirement
• Attention to detail and accuracy.
• Ability to document and communicate technical issues and solutions.
• Ability to communicate effectively through written and oral communication in a courteous, professional and timely manner.
• Ability to use and learn page layout software.
• Ability to solve problems and think laterally (solving problems through an indirect and creative approach).
• Ability to offer solutions to problems, based on knowledge of computers and the application.
• The ideal candidate would have technical support experience, superior organizational skills, and good knowledge of Microsoft Windows and Mac OS. Some Photoshop experience is a plus.
How to apply:
This position is located at our office in North Mankato, Minnesota. If you meet the above requirements, please click on the apply button. You will then be asked to attach your resume, which will be provided to our hiring team for review. EOE Only candidates who most closely match the requirements will be contacted.