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Showroom Ticket Agent
Eldorado Resorts
Reno, NV, United States
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GENERAL SUMMARY OF DUTIES: To sell or print tickets for not only the shows, but also to make dinner reservations or packages. To sell tickets to other shows through the use of Ticketmaster. To make sure all guests have a positive experience attending our show
EXAMPLE OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.)
• To sell show/dinner tickets, print reservations and assist supervisor in loading shows
• To make sure all problems are solved in a quick and professional manner
• To ensure the safety of all guests
• To assist in the direction of guests to various locations and aid casino personnel with VIP guests
• To deal with challenging situations
NON-ESSENTIAL FUNCTIONS:
• Keeping track of supplies, selling and restocking retail, tracking daily sales of tickets, restaurants, retail, Silver Legacy and Ticketmaster, checking group information and booking reservations.
GUEST SERVICE STANDARDS: Employee is required to meet the following Service Standards:
• Positive and welcoming attitude towards guest and employees.
Requirements:
PERFORMANCE REQUIREMENTS: Knowledge, Skills & Abilities: Must have the ability to provide our guests with excellent customer service, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Must possess computer knowledge, ticketing knowledge and good English communication skills. Must have the ability to deal with customers on a daily basis. Must be presentable. Must be self-motivated. Must be able to handle money. Must have good phone skills
EDUCATION AND EXPERIENCE:
Education: High School Diploma or equivalent.
Experience: Customer Service.
Certificate/License: Must have a permit to work in the United States.