This job has expired, please see additional jobs below
Director, Sales Business Process Outsourcing
Altice
Piscataway Township, NJ, United States
Job Details - this job has expired, please see similar jobs below
Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands. From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
The Director, Sales BPO is directly responsible for developing and leading/overseeing the implementation of call campaigns, strategies, procedures and processes for all third party vendors providing services for Altice USA. This role will ensure that quality, compliance, and cost- effectiveness of work delivered via third party vendors meets Altice USA’s performance and quality expectations.
The Director, Sales BPO, builds collaborative partnerships with assigned vendors and jointly develops strategies to continuously improve deliverable quality and drive cost effectiveness. Manages the relationship and performance of multiple vendors/campaigns simultaneously. Provides guidance and direction to vendors in order to achieve budgeted targets and continued customer base growth. Develops and implements strategies that generate incremental sales and revenue as well as customer relationship. Responsible for continuously evaluating all sales programs and making recommendations to improve efficiency and maximize performance. Proven ability to motivate a large virtual force required. Must be able to make effective presentations, have excellent verbal and written communication skills, and be able to interface with all levels of management. The Director will work closely with Inbound Sales leadership in the development of call plans, performance expectations and KPI management.
• Bachelor’s degree with focus on sales, marketing, communications or related business experience
• Strong sales operational expertise with a minimum of 5 years in sales/marketing
• Minimum 5+ years proven success in sales management role required, with at least 3 years managing a large telemarketing/call center environment.
• 5+ years in sales in cable/telecommunications industry with strong understanding of competitive landscape
• Ability to travel more than 25% of the time and successfully lead and inspire a virtual sales force
• Demonstrated ability to analyze problems, probe facts, identify and question assumptions and find creative and effective solutions to meet business goals without comprising customer satisfaction
• Enthusiastic leader with skill and experience creating an energetic and high performing sales culture
• Can build presentations appropriate for executive audiences and present the story behind the data
• A strong collaborator and influencer in cross functional and interdependent teams
• Ability to work in a fast paced environment under tight deadliness
• Challenges the status quo to identify areas for improvement, efficiency and effectiveness
*The position can be based out of any office location of Altice USA