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Local Delivery Manager
Orange
Atlanta, GA, United States
Job Details - this job has expired, please see similar jobs below
about the role
• Accountable for the on-time delivery of all service orders in the assigned local country/ies.
• Meet or exceed the targets set by the management with regards to:
• Customer Satisfaction
• TDD/CDD (Target/Committed Delivery Date) and LTC (Lead Time to Connect)
• Overdue Orders
• Database accuracy
• Quality of 1st time installation
• Accountable for order management of all customer solution/service orders from the receipt of valid service requests, to the local handover as per predefined milestones
• Perform Order Validation of assigned orders with the local customer
• Help define/revise Target Delivery Date (TDD) based on the local customer’s needs/availability
• Determine adequate local entry point
• Accountable for ordering & management of all local loop requests from the receipt of valid service request, to physical customer delivery in accordance with committed schedules.
• Accountable for timely receipt of local loops and associated equipment based on a service/solution order received.
• Resolve any ordering related issues with the Carrier or Third Party Vendor
• Establish local loop delivery dates in coordination with the overall required customer TDD.
• Proactively coordinate, track and manage service & solution components until full delivery of completed service/solution to the customer.
• Perform proactive Order Management to ensure the TDD is met on all orders.
• Ensure sales/provisioning databases are accurately updated at all times
• Initiate action to escalate or expedite implementation issues, as required, to minimize delays in meeting customer committed delivery dates for service
• Assess circuit orders optimizing resources (channelized circuits, mux etc…) and cost (reuse of ceased circuits for ex.)
• Manage port allocation process based
• Place and track & ensure completion of circuit orders with relevant local Carrier and third party vendors
• Lead testing of circuit deliveries with Carrier until circuit fully operational
• Be the Single Point of Contact for the local customer : provide status and progress reports, manage all related customer relationship management questions with the local customer
• Request and analyze site surveys when applicable
• Be the main point of contact for the Field engineer during the installation phase
• Assist with the various acceptance test, when applicable
• Incorporate and manage country specific requirements in the provisioning process
• Any other duties as required by manager
about you
• Sound understanding of telecommunications, messaging, hosting and security protocols and technologies
• Sound understanding of circuits, hardware & associated hosting, security & messaging and the network – Network Components
• Good understanding of the Service Delivery processes and organization
• Good understanding of all Orange Services
• Good understanding of CIM tools such as SESAM, OPAS, GPM, FILEADE etc. preferred
• Good understanding of the Telco (Carrier) environment
• Excellent organizational and planning skills
• Detail oriented
• Time management skills
• Customer Facing Skills
• Excellent communication and decision making skills
• Independent self-starter
• Customer Focused
• “Can Do” Attitude
• Team Spirit
• Fluent in English
• Degree/Equivalent in telecommunications field, preferred
• Solid experience in the specified local telecommunications area
• Customer Service and Telecommunications experience, highly desirable
additional information
the benefits of being Orange
Because Orange Business Services hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
• health coverage for you and your family through medical, dental, and vision plans
• financial protection through disability, life, accidental death and dismemberment, and business travel insurance
• a 401(k) plan with company match
• tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
• to help you manage your work and life needs we offer a life assistance program, adoption assistance, tuition reimbursement, gym reimbursement, a group legal service plan
• homeowner’s, automobile, critical illness, accident, hospital indemnity, ID Theft and pet insurance at group rates
• a generous paid time off program in which the benefits increase along with your tenure with the company
When you join Orange Business Services, you do more than simply switch companies to advance your career. You become part of the Orange family, a group of talented women and men who drive innovation, embrace change, and celebrate the global community which is Orange.
department
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
contract
Regular