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Customer Service Rep
Taylor Communications
West Sacramento, CA, United States
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Description
Position at Taylor Communications Secure & Customer Solutions, Inc.
Taylor Communications Secure & Customer Solutions, Inc. is seeking a Customer Service Representative to work in our West Sacramento, CA location. The position is responsible for managing the relationship between Taylor Communications SCS and the client. The primary objectives are to coordinate between Sales and Operations the new account set-up, provide ongoing client support to meet expectations and identify opportunities to improve processes to gain efficiencies.
Shift Available
• Monday – Friday
• 8:00 am – 5:00 pm
Responsibilities Include:
• Inventory Management Process: the process of obtaining base stock quotes, ordering stock, monitoring stock levels and addressing base stock quality.
• Change Request Process: the process of communicating and implementing customer’s requested project changes including pricing.
• Pricing Process: the process of loading and updating pricing as needed after the client is sold and completing mid-year and annual reviews.
• Quoting Process: the process of providing price quotes as requested from the client after the account is sold.
• Daily Account Management Process: the process of communicating with the plant, client and sales regarding project specific information on a daily basis.
• Reporting Process: the process of designing and presenting client specific reports based on contractual turn-time.
• Customer Relationship Process (knowledge): the process of understanding the client’s business in order to clearly identify further opportunities to leverage solutions as well as facilitate the client’s daily requirements (account growth). Take action on incremental growth opportunities.
• Invoicing Process: the process of understanding and communicating the client’s invoicing requirements to ensure the desired output.
• Success Measurement Process: the process of reviewing the SBU products and performance to effectively facilitate Customer Service goals and objectives.
• Systems Process: the process of managing input into the appropriate Systems.
• Communications Process: the process of interacting with clients via conference calls, meetings, and face-to-face presentations at locations appropriate for the client.
• Problem Resolution Process: the process of identifying and resolving quality issues.
• Process Improvement: the process of using tools to identify areas of opportunity and changing processes to improve efficiency, effectiveness and account profitability.
• Account Implementation Process: the process of implementing a new account and changes into the system.
• Production Process: the process of ensuring production has the resources, data and specifications to produce the jobs.
Minimum Qualifications:
• High School Diploma / GED
• Three or more years’ experience in related customer service positions
• Examples of successful account management in a service related business
• Excellent organizational/time management skills, strong attention to detail and the proven ability to manage process improvements
• Experience with conflict resolution and problem solving
• Excellent written/oral communication and relationship building skills
• Proven ability to interface with all levels of an organization
• Ability to grasp technical solutions and understand system linkages, i.e. order entry, databases, billing, etc.
• Intermediate Microsoft Office skills
• Ability to manage in a changing environment
• Ability to deliver feedback and drive accountability
• Ability to influence in a team environment
Preferred Qualifications:
• BA/BS degree preferred
About Our Company
Our Total Rewards package of benefits and compensation reflects our bold commitment to creating opportunity and security for employees.
We offer a competitive base salary, and an attractive benefit package including health, dental and vision insurance, 401K, incentive compensation plan, PTO (paid time off) and Holiday pay.
Taylor Communications is a recognized leader in the healthcare, financial services, retail and industrial markets. With over a century of expertise and a solutions-driven portfolio, the company helps its customers advance their reputations through improved communication with consumers, patients, employees and other stakeholders.
As a foundation for success, the Taylor Communications Advantage includes our affiliation with Taylor Corporation, one of the largest privately held companies in the U.S., as well as one of the top 3 personalized marketing solutions providers in North America. A forward-thinking organization, our shared values and purpose of creating opportunity and security for our employees is at the core of everything we do. Taylor’s more than 80 affiliated companies with 12,000+ employees are located across North America, Europe, Bulgaria China, India, and the Philippines, and serve over half of the Fortune 500 companies and millions of small businesses and consumers.