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Product Manager
Airbnb
San Francisco, CA, United States
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Product Manager - Trip Design Platform (Beyond)
Airbnb is redefining the world of travel. We develop products that connect travelers with local homes, services, and experiences in destinations around the world, creating magical and transformative trips for our global community of guests and hosts.
Beyond by Airbnb
The Beyond team is defining new luxury travel. Transformative travel. Exceptional homes. World-class hospitality. Exclusive services and experiences. The trip of a lifetime, every time.
The trip design team is focused on helping guests plan the trip end to end, from the inspiration to book a home, the planning to make the trip magical, and the experience of transformative travel. The team also empowers human trip designers who use Airbnb tools to deliver exceptional quality to Beyond guests. This product manager will lead this platform team and its goals.
Role and responsibilities
• Set the vision for a trip design platform geared at efficiently delivering high quality trips
• Set OKRs and define the roadmap to execute the trip design platform vision
• Lead a cross-functional group that includes an operational team using the platform to support a global community of guests, hosts, vendors, and a broader travel ecosystem
• Guide the combination of human and automated systems to accomplish business goals
• Define product and business projects with quantitative success metrics to increase efficiency of platform agents and quality of the guest experience
• Track usability issues and user scenarios that inform product iteration
• Coordinate with cross-functional teams in order to ensure alignment between platform and users of the platform
Qualifications
• 5+ years of product management experience
• Exceptional communication skills and stakeholder management skills
• Technical competence with and proven ability leveraging enterprise software such as contact center platforms and customer relationship management systems
• Proven ability to bring simplicity and measurable results to complex, ambiguous situations
• Proven ability to work with non-technical teams
Platforms succeed at the intersection of robust functionality with extreme usability. Ideal candidates have proven technical expertise, product sense, and a knack for making the complex simple to deliver a trip design platform that enables exceptional outcomes.