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Customer Service Manager
Salem Media Group
Nashville, TN, United States
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Job Details
Description
Salem Media Group in Nashville, TN has an immediate opening for a Customer Service Manager in our Salem Publishing Division. This position is responsible for management and fulfillment of our magazine subscriptions and management of the Singing News e-commerce site.
Roles and responsibilities include: Customer Service/Fulfillment
• Managing Customer Service department for magazine subscriptions
• Setting outbound call quotas for customer service representatives
• Processing invoices and renewal notices
• Fulfillment of digital issue subscriptions
• Management of print orders for magazines
• Fulfillment of premiums
• Management of escrow account for printer and postal requirements
• Monthly reporting
E-Commerce Site Management
• Product selection
• Product set-up in store
• Inventory management
• Fulfillment
• Monthly reporting
• Selection and promotion of ‘product of the month’ in e-commerce site, including scheduling of radio ads, web banners and e-blasts in support of the product
Required Skills and Qualifications:
• 3-5 years customer service experience is preferred
• Basic bookkeeping experience including a working knowledge of Microsoft Office applications, specifically Excel
• Detail oriented
• Ability to meet multiple deadlines
• Dependable
Qualifications
Skills
Behaviors
Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity
Enthusiastic: Shows intense and eager enjoyment and interest
Leader: Inspires teammates to follow them
Team Player: Works well as a member of a group:
Motivations
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help:
Education
Experience
Licenses & Certifications