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Vendor Management Coordinator - Synapse
Time Inc
Stamford, CT, United States
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About Meredith Corporation:
Meredith Corporation (NYSE: MDP; meredith.com) has been committed to service journalism for 115 years. Today, Meredith uses multiple distribution platforms — including broadcast television, print, digital, mobile and video — to provide consumers with content they desire and to deliver the messages of its advertising and marketing partners.
Meredith's National Media Group reaches nearly 200 million unduplicated American consumers every month, including 85 percent of U.S. Millennial women. Meredith is a leader in creating content across media platforms and life stages in key consumer interest areas such as celebrity, food, lifestyle, home, parenting, beauty, fashion, news and sports. Meredith also features robust brand licensing activities including more than 3,000 SKUs of branded products at 5,000 Walmart stores across the U.S. and at walmart.com., as well as innovative business-to-business marketing solutions provided by Meredith Xcelerated Marketing.
Meredith's Local Media Group includes 17 television stations reaching more than 11 percent of U.S. households. Meredith's portfolio is concentrated in large, fast-growing markets, with seven stations in the nation's Top 25 and 13 in Top 50 markets. Meredith's stations produce 700 hours of local news and entertainment content each week, and operate leading local digital destinations.
Synapse. Like the powerful connections in the brain we take our name from, we too make powerful connections.
For over 20 years, we have connected people with their passions, products with engaged customers, and our multi-channel clients—including some of the world’s largest consumer brands—with innovative marketing programs.
At Synapse, we employ over 170 professionals whose sole focus is creating, executing, and sustaining winning marketing programs tailored to our clients. Our programs leverage powerful brands to help our partners achieve their marketing objectives, strengthening their customer relationships and their bottom lines.
At Synapse, you’ll work with impressive minds, enjoy great perks, and be a part of a unique company culture. If you’re passionate about writing your own story and growing ours, we’d like to hear from you.
The job:
The Vendor Management Coordinator’s primary responsibility is to ensure a positive customer service experience for our customers and clients. You will accomplish this by making sure our vendors are meeting expectations, our processes are documented and being followed, our projects are on track, our agents have the knowledge and tools to do their jobs, and by communicating effectively.
You will:
• Ensure that every customer and client contact with our Customer Care Team is a positive experience
• Proactively seek innovative ways to enhance customer satisfaction
• Handle escalated customer phone calls at the corporate level
• Research and respond to escalated agency, customer and client inquires
• Audit customer service case work
• Monitor customer phone calls
• Ensure vendors are meeting or exceeding key performance metrics:
• Review and interpret vendor reports – take action on anomalies and/or issues
• Monitor vendor performance and take action to correct any identified issues
• Identify vendor knowledge gaps and/or training needs
• Contribute to the development and maintenance of processes, reports, and training materials
• Improve operating efficiencies
You have:
• Excellent verbal and written communication skills
• Strong organizational and prioritization skills
• Ability to work well under pressure in a fast-paced environment
• Ability to learn new systems quickly
• Excellent multi-tasking ability
• B.A. or B.S. degree
• Customer relations experience is preferred