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Inside Sales Renewals Manager
Autodesk
Denver, CO, United States
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WHO WE ARE
Autodesk, Inc., is a leader in 3D design software. Since its introduction of AutoCAD software in 1982, Autodesk continues to develop the broadest portfolio of 3D software for global markets.
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything. Year over year, Autodesk has been honored to be named in the Fortune 100 Best Companies to Work for. To see our culture in action, please check out #AutodeskLife on Instagram or facebook.com/autodeskcareers.
In the Customer Success Organization, keeping and delighting our Customers are our most important tasks. We believe in a complete cycle of customer success, improved revenue, and overall company growth. In our business model transformation, we understand driving continuous adoption of our technology is paramount to a successful engagement with our Customers and as such we have created a Customer Success Team focused on increasing adoption of our solutions, ensuring our customers are successfully meeting their business goals.
Autodesk is proud to be an equal opportunity employer and considers all qualified applicants without regard to race, gender, disability, veteran status or other protected category.
WHO WE’RE LOOKING FOR
Are you the right fit?
Do you thrive in a team environment? Are you self-motivated with a PhD in how to “figure things out”? Can you translate sales strategy and goals into concrete actionable steps that your team can execute against?
Are you extremely detailed oriented? Do you set a positive tone for your team with every word and deed?
This role requires a highly organized and disciplined individual who will work collaboratively across many organizations to strategize and develop synergistic processes and playbook to drive Customer Success Initiatives and drive renewals business. The candidate must be a strong coach and leader, be extremely process-oriented and efficient.
The Renewal Sales Manager will hire, train, support and manage the Customer Success Specialist Team– (team of 6-10 FTE’s in Denver) and is directly and indirectly responsible for a large percentage of overall revenues.
Renewal Sales Hub Manager
Role/Purpose:
The primary responsibility of Renewal Sales Management is to drive revenue growth by driving & owning the contract renewals. This role focuses on sales performance initiatives for the territory sales software and subscriptions contract renewals organization, through establishing and refining post-sales processes to drive additional revenue opportunities and closed business. The Renewals organization is a vital component of subscriptions growth and customer retention success, and so the Renewals Sales Manager must be able to plan, train & coach, mentor team members, and supervise renewals sales staff. This role has thorough knowledge of the organization’s products/services, and can partner with Autodesk’s Sales, Support, Professional Services, Operations, and Marketing. The Renewals Sales Manager is responsible for executing the renewals strategy, setting sales & subscriptions targets, and ensuring that revenue is generated.
• Lead the activities of sales team, including hiring, coaching, developing talent, team culture and performance management in a Saas, ARR, or MRR revenue environment.
• Build and refine post-sales and reporting processes as part of continuous improvement efforts.
• Possess a deep understanding of Salesforce.com, excel, ClickView, and other key customer data and business intelligence tools.
• Knowledge and working understanding of the latest post-sales customer success and renewals sales tools, techniques, and methodologies.
• Collaborate with Marketing & Channel teams to execute campaigns that ensure customer retention, and contract renewals.
• Regularly report on team and individual results: pipeline, conversion rates, and quarterly performance.
• Collaborate with internal sales operations stakeholders on reporting and analysis. Identify and make recommendations for improvement in sales productivity.
• Chart and Deliver timely and accurate forecasting and pipeline management.
• Collaborate with other internal organizations and coordinate internal resources as needed.
• Ensure CRM tools and Autodesk methodologies are leveraged to process and track opportunities.
• Direct team with corporate goals and use SMART goals to deliver results.
• Encourage innovation by exchanging new ideas to improve operation and efficiency within sales and the supporting organizations
MINIMUM QUALIFICATIONS
• 3+ years Inside Sales (People Management) experience (people management)
• 5+ years sales experience in an inside-sales (individual contributor role)- with documented track record of success
• Previous management responsibility in a contract renewal environment
• MUST have SaaS renewal experience
• MUST have Previous experience using Salesforce.com
• Previous project / program management experience- resulting in driving operational efficiencies imperative.
• Strong proficiency with Salesforce.com and the ability to do advanced reporting
• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly.
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
• Ability to prioritize workload and manage multiple projects and tasks
• Sound business acumen
• Previous experience accurately forecasting and reporting on territory /account activity
• Ability to work independently- and also in a structured, disciplined sales environment
PREFERRED QUALIFICATIONS- Education, Knowledge, Skills or Abilities
• At this time, we are only considering candidates currently living in the Denver Metro / Front Range Area
• TOOLS: Salesforce and other key customer data and business intelligence tools.
• Education Level: Bachelor's Degree-4 year College/University degree or equivalent experience preferred
• Field Of Study: Information Technology, Engineering, Construction Management, Sales/Marketing, or similar
• Formal training in consultative sales techniques; Experience with a sales methodology (TAS) and CRM solution is advantageous
*A combination of education and experience is acceptable at employer’s discretion.