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Network Operations Center Operator
Global Eagle Entertainment
Miramar, FL, United States
Job Details - this job has expired, please see similar jobs below
Job Description
NOC L1
Department
NOC
Reports to
NOC Manager
Employment term
Full-time
Coordinates with
Customers, OpsEng, Network Management, Field Engineering
Direct Reports
N/A
Position based in
Miramar FL (US)
Role Summary
First level contact for customer-facing technical support. Performs necessary network grooming and adjustments as determined by internal operations teams. Troubleshoots customer links, primarily on layers 1-3 of the OSI model, but may occasionally go up to layer 7.
Key Responsibilities
• Proactive network monitoring and reporting of RF (Layer 1) problems.
• Acting upon Network Management requests for remote network changes.
• Respond to phone, email, and chat inquiries from customers.
• Maintain tact and professionalism when interacting with the customer on any channel.
• Remote level reporting for service quality and system performance.
• Troubleshooting technical issues on VSATs and IP networks.
• Facilitate support for customers and field engineers as necessary.
• Other duties as assigned
Qualifications/Experience
• Typing Speed 45 WPM or Higher is Required
• Degree with Computer or Electronics Focus
• English is Required, Bilingual is a Plus
• Experience in MS Excel and Outlook
• Contact Center Experience is Desirable
• CCNA or Other IP Certifications Beneficial
• VSAT Installer or Support Background
Skills/Interests
• Electronics and/or Computers
• Great Communicator
• Creative Problem Solver
• Analytical Thinker
Please note: Only shortlisted candidates will be contacted.