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IT Help Desk Support
Cumulus Media
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Westwood One / Cumulus Media - New Yorkis hiring a full time IT Help Desk Support to provide high quality, hands-on support services to end-users by desk-side visits, by telephone, or via remote access application at our Corporate Office. Some travel may be required to our satellite offices nation-wide.
Key Responsibilities:
Troubleshooting PC and laptop hardware, Mac OS, Windows 7/8/10 operating system and MS Office issues; user account management; troubleshooting basic network connectivity issues, PC moves, setups, and wiring remote support nationally.
Qualifications:
• Bachelor’s degree in Computer Science or related field is preferred
• 1-2 years experience in a desktop support position
• Strong Windows 7-10 and PC Hardware installation and troubleshooting skills
• Strong Mac OS and Hardware installation and troubleshooting skills
• Strong knowledge of Microsoft Office products
• Strong knowledge of Outlook and mobile devices OS: iOS/Android
• Basic understanding of Windows Server 2008/2012, Active Directory, Group Policies
• Basic understanding of TCP/IP for network connectivity troubleshooting
• Ability to learn quickly and work autonomously
• A strong desire to work in a highly interactive, team environment where taking ownership for problem resolution is expected
What we offer:
• Competitive pay
• Professional growth and career path
• Focused, responsible and collaborative work environment with the ability, to ask “what if” and try innovative solutions
• Medical, Dental & Vision Insurance coverage
• 401K with company match to plan for the long-term
• Paid Vacation & Holidays