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Order Entry Specialist
Penton Media, Inc.
Overland Park, KS, United States
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Informa operates at the heart of the Knowledge and Information Economy. It is a leading business intelligence, academic publishing, knowledge and events business. With more than 11,000 colleagues globally, it has a presence in all major geographies, including North America, South America, Asia, Europe, the Middle East and Africa.
The Order Entry Specialist will provide excellent customer service to all colleagues by determining requirements, resolving problems, fulfilling requests, and ensuring thorough, accurate and timely responses to internal and external clients. Establish effective relationships with Management and Vendors. Come join us at our Overland Park, KS office centrally located near 95th and Metcalf. We offer flexible work/life balance in a casual environment with strong vacation and benefits including matching 401k and stock purchase matching.
Responsibilities:
• Reports to Order Entry Manager.
• Provide Excellent customer service.
• Review insertion orders to ensure order is complete and ready for entry into the production system.
• Enter insertion orders into the production system completely and accurately and ensure each order is stored in the appropriate location.
• Ensure insertion orders are entered into the production system within 24-48 hours of receipt.
• Maintain records in Microsoft Outlook daily.
• Work with billing department as necessary to revise insertion orders as deemed necessary.
• Correspond with sales reps and other internal customers regarding questions or issues with insertion orders.
• Maintain large database by adjusting client information, billing information and publications.
Requirements:
• 2yrs College or equivalent work experience in a financial setting.
• Minimum 1 year of data entry experience; preferably experience with large databases. MSG experience strongly desired.
• Ability to perform high-level math functions including fractions, decimals, percentages and discounts.
• Strong written/verbal and interpersonal communication skills.
• Ability to work with managers and team members on other cross functional teams throughout the organization.
• Effective communications, negotiating and influencing skills.
• Ability to establish effective relationships with all colleagues at all levels in the organization.
• Ability to independently handle multiple task and assignments within SLA’s.
• Excellent organizational, time management, and problems skills.
• Proficiency in MS Office applications.
If you are interested in joining our dynamic organization, we would enjoy speaking with you about the opportunities available to join our team. EOE