This job has expired, please see additional jobs below
Customer Service Representative
tronc
Allentown, PA, United States
Job Details - this job has expired, please see similar jobs below
Overview
Part Time Customer Service Representative
The Morning Call is hiring a part time customer service representative.
Hours are Monday, Wednesday, Saturday and Sunday from 7 AM until 12 (noon).
20 hours per week.
Responsibilities
Responsible for serving as a liaison between the Morning Call, our customers and our outsourced partners on a daily basis, handling escalated phone calls, data entry, and essential circulation processing and reporting and responsible for alternate product processing.
• Serves as a liaison between The Morning Call and outsourced partners on a daily basis.
• Handles customer phone calls escalated from the vendor and the Operator line (concierge)
• Resolves all vendor and customer escalations on a daily basis and in a timely fashion (emails, calls, etc.), requiring analysis of situations to determine best use of resources.
• Performs data entry and essential Circulation processing and reporting for Morning Call and alternate products.
• Acts as dispatcher for missed deliveries and shortages.
• Demonstrates proficiency with circulation system, circulation processes and operation.
Qualifications
• Minimum of a high school diploma or equivalent.
• Highly customer service and detail oriented
• Must be available to work weekends.
• Good working knowledge of Microsoft Windows Office applications.
• Excellent communication skills and problem solving abilities.
• Must be a team player and exhibit a flexible and positive attitude.
Not ready to apply? Connect with us for general consideration.