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Sr. Manager, Infrastructure Operations
Comcast
Philadelphia, PA, United States
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Job Summary
Responsible for managing a Level 1 database and systems site reliability operations team. Leader will be primarily focused on working with a diverse team onshore and offshore, achieving operational compliance, adherence to budgets, and reinforcing enterprise-wide strategic direction in operations. Ensures compliance with industry and Company technical requirements, standards, policies, and procedures. Promotes a customer-driven service culture.Acts as a champion through continued focus on proactively identifying and addressing processes impacting engineering.Develops financial and operational objectives. Ensures operational plans are aligned with business objectives.Contributes to functional strategy development. Has a greater degree of impact onBusiness results, and typically manages one or more groups of professional employees and contractors.
Core Responsibilities
• Infrastructure Level 1 database and system administration team to ensure strategies, goals, and objectives are met. Aligns day to day operational plans with business objectives. Communicates changes to all affected personnel.
• Develop and maintain Oracle, MS SQL Server, NoSQL, MySQL databases for the organization's OSS/BSS tools, internal reporting, and customer facing data driven applications.
• Event and Incident management of infrastructure operations managing database engineers and storage and systems engineers.
• Work with Product team or Operations team stakeholders to understand and drive a 24x7 ops team.
• Reviews operational metrics for all Database and OS/ hardware tickets and drives improvement working with team and DevOps.
• Actively identifies issues and raises impediments, finds solution to blockers and helps resolve technical issues to meet project goals
• Provide support on all the stages of database implementation and/or database related deployments
• Installation of new database instances, applying necessary patches and version upgrades.
• Run diagnostic tools to identify database performance bottlenecks, and take appropriate corrective actions to improve database performance. Work with development teams to tune SQL queries
• Design and implement strategies for operational support including monitoring, performance analysis, load testing and debugging of existing system
• Capacity planning and performance tuning of all database applications.
• Take full ownership of all DBA activities including deployments, providing operational and developmental support, Basic reporting and BI. Produce results with an agile approach.
• Act as a liaison and collaborator with development regarding data services design and implementation
• Author DB design documentation that captures integration processes, data quality steps, and survivorship rules
• Provide database support and management for production applications, interacting directly with the end-users, application administrators, and other technical teams-
• Develops, trains, mentors and motivates staff members in accordance with best practices and procedures developed by management.
• Makes business-impacting decisions on the ground floor of department operations.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Required Experience:
• Education Level- Bachelor's Degree or Equivalent
• Field of Study- Engineering, Computer Science, Database Management.
• Years' Experience- Generally requires 10+ years related experience
• Databases: MS SQL Server, Oracle, MySQL, NoSQL
• Database Tools: OEM, MySQL Enterprise Monitoring, Netcool, SSRS.
• Operating Systems: UNIX (CENTOS, Linux, Solaris, HP UX), Windows NT Server, Windows NT Workstation, Web Server.
• Working knowledge of various storage platforms and technologies.
• Big data concepts, or the willingness to learn Big Data Concepts a plus.
Comcast is an EOE/Veterans/Disabled/LGBT employer