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Call Center Representative
Six Flags Entertainment Corporation
San Antonio, TX, United States
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Job Description
Seasonal Job Opening
Call Center Representative
Job Summary:
Six Flags Fiesta Texas is seeking an energetic individual to heighten our guest service team through the delivery of next level service and safety. This person will be expected to drive the call center experience by responding to inquiries regarding account issues, product questions, resolving problems, and fulfilling requests. They will also work in various aspects of admissions as needed.
Specific Duties and Responsibilities:
Manages inbound and outbound calls in a timely manner.
Immediately addresses customer questions and concerns, while providing professional customer service.
Respond to guests via phone, email, and web chat applications.
Maintain an in-depth knowledge of Six Flags Fiesta Texas pricing, product and promotions.
Seize opportunities to upsell products.
Filing, copying and scanning documentation
Data Entry, with excellent attention to detail
Resolves guest concerns by clarifying issues; researching and exploring answers and offer resolutions; implementing solutions and escalating unresolved issues.
Displays a calm and attentive approach in solving problems and handling difficult situations.
Assist with matching and shipping Lost & Found items.
Provide accurate information to Guests regarding all activities inside the Park.
Utilize Season Pass database to look up season pass information.
Maintains call center databases by entering information in a timely manner.
Keeps equipment operational by following established procedures and reporting malfunctions.
Maintain and manage a positive work environment by interacting in a professional and polite manner with guests, co-workers as well as management.
The Ideal Candidate Must Possess:
High School Diploma or equivalent helpful, but not required.
Previous customer service or call center experience preferred.
Strong communication skills, both oral and written, in addition to organizational, administrative, and public relations skills.
Bilingual in English and Spanish helpful, but not required.
Must be able to work in a fast-paced atmosphere and handle stress.
Self-starter with the ability to anticipate and manage multiple projects of varied priority through planning, execution, and follow up.
Guest focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Ability to remain calm and courteous under pressure and navigate tense situations.
A strong sense of teamwork and a positive attitude.
Available to work flexible hours and varied shifts including weekends, and holidays.
EQUAL OPPORTUNITY EMPLOYER SIX FLAGS SUPPORTS A DRUG FREE WORKPLACE