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Manager, Research & Insights
Razorfish
New York, NY, United States
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Description
Manager, Research & Insights
The future is infinitely wide and begging to be reimagined and SapientRazorfish is looking for people who have the courage to make their dent in what has always been. If you have an optimism that says there is no limit to what we can achieve in a time inviting those with vision to shake things up, then we should talk. Our work is fueled by connected thinking, challenging boundaries, and the power of digital redefining a connected world. Our people thrive because of the belief that it’s both our privilege and responsibility to usher our clients and the world into what is next. We’re seeking those who question the status quo and want to reimagine the way the world works while realizing a smarter way for business to help – all in service of improving the daily lives of people, the world, your career. Next_reimagined.
Job Title:
Manager, Research & Insights
Job Summary:
The successful candidate will plan and execute research projects that will lead to innovative and high quality experiences for our clients’ customers and stakeholders. This role will participate in all phases of research for the purposes of formulating strategy, discovering opportunities, defining requirements, and assessing designs.
Responsibilities:
• Plan and execute qualitative research, including in-person and remote interviews, focus groups, participatory design sessions, diary studies, etc. Ability to plan and execute quantitative studies (surveys) is a plus!
• Analyze research data and create outputs such as user requirements, consumer journeys, personas and other conceptual frameworks to describe the end-user experience.
• Communicate research findings in a clear, concise and visual way.
• Work collaboratively with other researchers, designers and strategists to determine research-based recommendations.
• Present research findings and recommendations to team members and clients.
• Plan and execute concept and usability tests. Prototyping skills a plus (knowledge of InVision, UX Pin, Sketch, etc. is a plus!)
• Be a strong advocate for the customer/end user in meetings, working sessions and workshops with team members and client.
• Manage key tracks of work in accordance with established budget, work plans and quality standards.
• Help develop strong working relationships with clients in business and IT roles.
Experience Guidelines:
• 4-6 years of experience executing research projects in the areas of design research, service design, digital design, digital product innovation, ecommerce, web-based application design or experience strategy.
• Solid understanding of digital trends, business models and technologies.
• Strong analytical, communications and organizational skills with an ability to thrive in a fast-paced deadline-driven environment.
• Excellent oral and written communication skills including the ability to create and deliver clear, powerful and concise presentations/proposals
• Ability to plan and manage time and resources, establish priorities and meet goals.
• Exposure to service design, product innovation and /or have a design (UX, industrial, product, human factors) background is a plus.
• Flexibility to speak with team members across all functions, and is able to passionately communicate research implications to multi-functional teams
• Familiarity and experience with key online research platforms is a plus (for example, DScout, Validately, UserTesting.com, etc.)
• High proficiency in Word, Excel, PowerPoint.