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Banker / Player Services Rep
Eldorado Resorts
Erie, PA, United States
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Candidate handles all financial transactions between the Main Bank and the Cashiers/Player Services Reps. Candidate performs the consolidation of transactions on a per-shift, per-cage basis. Candidate is accountable for maintaining the appropriate level of funds at Cage locations.
DUTIES AND RESPONSIBILITIESwhen in the Cage include the following. Other duties as management may deem necessary for effective operation.
• Performs the consolidation of transactions on a per-shift, per-cage basis.
• Maintains the appropriate level of funds at the Cage locations.
• Prepare table fills and credits when assigned to the Chip Bank window for an entire shift excluding breaks.
• During day and grave shift may also issue slot jackpots.
• Buys the drop, rake or other cash from the Count Room.
• Accept payment on counter checks or return checks when not assigned to the Main Bank.
• Maintains the check bank for all counter checks, payments, consolidations and redemptions when assigned to the Main Bank.
• May exchange chips or gaming vouchers for cash, issue jackpots and related tax forms, customer deposit and withdrawal transactions and make change for guests.
• Post all information in the casino accounting system.
• 100% customer service focused, possesses good interpersonal skills, and be highly organized.
• Must be able to work in a fast paced and demanding environment.
• Candidate will assist with the training of new Bankers/Player Services Reps.
• Candidate enrolls new members in the Players’ Club and answers account questions. Must have a thorough knowledge of the point system.
• Candidate may assist with marketing promotions,
• Candidate may issue a complimentary/promotional expense in accordance with the approved comp matrix.
• Will accept the occasional donations for charitable promotions. Candidate is accountable for obtaining a cash bank and reconciling sales.
• Must be knowledgeable on kiosk functions and promotions.
• Performs other duties as assigned.
Requirements:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
High school diploma or equivalent. Previous cash handling experience is required.
LANGUAGE ABILITY
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to and respond to questions from guests and other employees of the Company.
MATH ABILITY
Ability to add, subtract, multiply and divide, using whole numbers and decimals. Able to use a multi-function calculator/adding machine.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving multiple variables in non-standardized situations.
COMPUTER SKILLS
Microsoft Office experience preferred.
CERTIFICATES AND LICENSES
Candidate must obtain appropriate licensing as set forth by the PGCB and Presque Isle Downs & Casino.
SUPERVISORY RESPONSIBILITIES
There are no direct supervisory responsibilities with this position.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is high. The candidate’s work site is by the casino floor, they will be exposed to smoke.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Candidate must be able to sit, and walk for extended periods of time. Dexterity of the hands required as the candidate will be using calculators, handling money and other office equipment. Candidate is occasionally required to reach with hands and arms. Candidate is required to talk and hear. The employee may be required to lift up to 15 lbs. Specific vision abilities required by this job include close vision.