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Repair Administrator - Aviation
Global Eagle Entertainment
Miramar, FL, United States
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Global Eagle is the leading satellite-based provider of connectivity and media for fast-growing mobility markets across air, land, and sea. The company provides the industry’s most comprehensive and advanced global product and services platform to organizations and people on the move.
Our customers include commercial airlines, business jets, cruise and ferry lines, yachts, and commercial shippers. In addition, it provides products and services for the world’s most remote land-based natural resource energy operations, governments, non-governmental organizations, and mobile network operators.
Supported by best-in-class and proprietary technologies, Global Eagle offers a fully integrated suite of solutions for connectivity and content, including Wi-Fi, on-demand video, multi-platform and multi-format entertainment content, interactive software, portable In-Flight Entertainment solutions, content management services, e-commerce solutions, original content development, voice, cellular and 3G/LTE services, and mission-critical communications.
Role Summary
The Repair Administrator is responsible for Providing excellent customer service and support of various daily activities associated with the Repair Station.
Key Responsibilities
• Create Oracle orders, follow up with vendors and internal departments for order status, release orders as they appear available.
• Provide Quotes and Invoicing documentation to customers and inform the Finance/Accounting Departments of any outstanding payments.
• Provide on-time feedback to customers and internal Management Team by emails, phone calls or in person.
• Maintain the Receiving Data Log daily, populate Invoicing Log and update the respective information into the system.
• Respond to customer emails and phone calls and provide the requested information (or an interim status) with accuracy and diligence.
• Communicate internally with various departments and coordinate the necessary actions to achieve the daily repair targets.
• Support the prioritization and scheduling of Repair Orders.
• Archive documentation and maintain a database of it (hard and soft copy).
• Can set up shipments to customers and contractors.
Qualifications
• Must have a Customer-Focused attitude
• Must display courtesy and sensitivity
• Ability to manages difficult customer situations
• Must meet customer commitments & responds promptly to customer needs
• Effective communicator by keeping = others adequately informed
• Responds to requests for service and assistance
• Follows instructions, responds to management direction
• Commits to doing the best job possible
• Prioritizes and plans work activities
• Demonstrates accuracy and thoroughness
• Displays commitment to excellence
• Looks for ways to improve and promote quality
• Applies feedback to improve performance
• Monitors own work to ensure quality
Required Experience
• 1+ years of customer service or clerical experience, ideally in an FAA/EASA Part 145 Repair Station environment.
• Demonstrated leadership and interpersonal skills due to constant communication with customers and internal personnel at all levels.
• Must be able to interpret technical data and instructions.
• Must be able to communicate effectively with different Departments and coordinate the necessary tasks with the respective personnel.
• Must be detailed oriented and organized on daily basis.
• Must provide feedback and work closely whit the supervisors and management team and assist in team meetings
Please note
: Only shortlisted candidates will be contacted.