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VIP Reservationist
Eldorado Resorts
Shreveport, LA, United States
Job Details - this job has expired, please see similar jobs below
ESSENTIAL DUTIES AND RESPONSIBITIES: include the following.
• Other duties may be assigned.
• Assist Call Center Representative with problems, questions and policies.
• Communicate information including hotel, casino and outlets to guest and Call Center Representatives.
• Including hours of operations, special events and promotions.
• Input and ensure that reservations accommodate and exceed guest expectations.
• Assist Supervisor and/or Manager with various assigned tasks.
• Informs management of guest feedback, encouragements or improvement opportunities.
• Responds invited guest, updates and maintain inventory to concerts, tournaments and special events.
• Responsible for updating daily inventory reports and monthly promotion reports.
• Ensure reservations are made in a timely manner for sale and groups, corporate office and host. Effectively listens to guest concerns and respond in professional manner.
• Be aware of inventory status on any given day.
• Demonstrates proper telephone technique and etiquette.
Requirements:
High school diploma or general education degree (GED). Three years Customer Service experience.