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Account Security Specialist
Airbnb
Portland, OR, United States
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No global movement springs from individuals. It takes an entire team united behind something big. On the Trust and Safety team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and it’s why we’ve worked so hard to build the trust at its foundation.With 100 million lifetime guests, and 3 million listings in over 190 countries, trust is what makes it work. Together, we work hard, we laugh a lot, and we are passionate about working to create the most trusted community in the world.
We’re looking for brilliant, full time Fraud Prevention professionals to join our Account Security team within our Trust and Safety Organisation. As a part of the Account Security team, you will be responsible for identifying online behaviours or mechanisms that could indicate fraudulent actors or misrepresentations existing to deceive. You will be working closely with Risk Product and other stakeholders to provide feedback and improve our models as well as focusing on analysing online patterns and trends in order to prevent any future bad contacts.
Duties and Responsibilities:
• Educating users on how to maintain security and safety while using Airbnb responsibly
• Reviewing queued results in multiple high volume queues that prevent potential risks
• Working with Trust & Safety lead to develop and enhance internal policies and tools
• Understand our risk systems and investigate account patterns through data analysis
• Investigating complex situations and potential fraud
• Investigating scammers, scrapers and fraud cases and recognizing fraudulent/suspicious trends
• Maintaining high levels of confidentiality while performing investigations
• Comprehensively documenting investigations
Role Requirements:
• 1-2 years of experience within Risk, Fraud prevention or Trust and Safety OR highly skilled at business intelligence/data analytics and ecommerce
• Ability to analyze data for patterns
• Strong communication skills, both written and spoken, self-motivated and results-oriented.
• Detail oriented: you do your due diligence when completing an investigation
• Ability to learn and adapt to new technologies. Able to work and self-organise with rapidly changing priorities
• Strong customer focus and the ability to balance fraud prevention alongside a positive customer experience
• Demonstrated customer service, organizational, and analytical skills. Project management or product review experience is a plus!
• Desire to work in fast-paced and rapidly changing environment
• Flexibility to adapt and ability to manage multiple assignments while working independently
• Strong investigative ability, internet research, and overall computer skills;
• Experience writing SQL, Project Management, and Product Review are a plus!
• English fluency; both spoken and written; A second language is a plus
Benefits:
• Employee travel coupon
• Paid time off
• Health Insurance
• Life Insurance
• Pension Plan
• Food program
• Maternity and Paternity leave
• Competitive Salary
• And more....