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System Administrator
Spectrum
Charlotte, NC, United States
Job Details - this job has expired, please see similar jobs below
JOB SUMMARY
Deploys the release of new technologies as well as designs, installs, configures, maintains and performs system integration testing of PC/server operating systems, related utilities and hardware. Administers applications supporting all Charter divisions.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience
• Diagnoses hardware and software problems and replaces defective components
• Performs data backups and disaster recovery operations
• Responsible for troubleshooting server problems as reported by users
• Researches, evaluates and recommends software and hardware products
• Supports Web access and electronic messaging services and maintains a secure systems environment
• Provides new hardware specifications to users based on application needs and anticipated growth; installs new servers and maintains the server infrastructure
• Defines procedures for monitoring and evaluates, diagnoses and establishes work plans to resolve system issues
• Performs troubleshooting for complex hardware, software and network problems
• Works on multiple projects as a project team member
• Supports media management through internal methods and procedures or through offsite storage and retrieval services
• Develops and promotes standard operating procedures
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
• Ability to read, write, speak and understand English
• Must be proficient in MS Office
• Excellent communication skills and the ability to work well with all levels of business users in a professional manner
• Ability to lift 40 lbs
• Ability to sit and stand for extended periods of time
• Ability to perform after hours tasks
• Increased knowledge and ability to make decisions around service ticket requests utilizing software such as Remedy
• Intermediate level knowledge of system administration tasks and ability to perform more advanced research and recommend approaches for resolution
EDUCATION
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
RELATED WORK EXPERIENCE
5 to 8 years of related IT work experience
WORKING CONDITIONS
Office environment