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Operations Manager
IMAX Corporation
Indianapolis, IN, United States
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Operations Manager, IMAX Corporate Theatre
What we’re about
IMAX is not your everyday entertainment experience, so it’s not surprising that IMAX employees and their careers go beyond the ordinary. Our employees share a passion for quality in everything they do. Our Hollywood people are movie business insiders with years of production experience. Our technology experts are unashamedly geeky – people who can talk for hours, and be riveting, about color gamut and lasers. Our business people are consummate sales and marketing professionals who are spreading the IMAX word around the world.
Of course we offer all the benefits you’d expect from a company with over 50 years of history. Yet, beyond this, we know everyone works differently and is motivated by different things. That’s why we offer competitive pay and a wide assortment of benefits – to help you make the most of your life at work and away from it.
As the world’s leading entertainment technology company, IMAX has revolutionized the way people experience movies. Specializing in immersive motion picture technologies, our employees are driven by a passion to take audiences around the world to places they’ve only dreamed of.
Come explore IMAX – where innovation, creativity and passion come together.
Required Skills:
The Operations Manager, (OM), will manage the front-of-house operations of the IMAX® Theatre business, delivering superior quality film and guest service experiences at all times.
What you’ll be doing:
Employees
The Operations Manager is responsible for directing the front-of-house theatre employees in all day-to-day aspects of the theatre's business, including public and private IMAX® showings, facility rentals, box office operations, food and beverage and merchandise concessions. Making "Quality Service" decisions to enhance and improve guest service in the Theatre wherever possible
• Create and monitor work schedules for all front-of-house employees to ensure that all positions are efficiently staffed.
• Hiring, training, (disciplining if needed) and evaluating all part-time theatre staff.
• Overseeing all payroll duties for part-time theatre employees.
Box Office
• Work with the Ticketing agency or in-house system under the direction of the Theatre Director to ensure that show schedules are accurate and updated to prevent lost shows or revenue. Monitoring and updating the recorded telephone message, LED signs and any other box office signage.
• Completion and submission of daily deposit reconciliation for all box office and concession transactions.
• Insure that theatre staff adheres to the corporate accounting and audit procedures, including cash handling.
Concessions
• Overseeing inventory activities – including concession and merchandise ordering.
• Recommend concessions and merchandise selection and pricing.
• Establish relationships with key vendors.
• Insure that theatre staff adheres to the corporate accounting and audit procedures, including cash handling.
Guest Service
• Maintain a basic understanding of the IMAX Digital Projection operation. Learn to start and stop daily shows.
• Maintaining a consistently high-quality Theatre experience for all guests.
• Facility maintenance – insure that all theatre equipment is in good working order and that building is maintained to a high standard.
• Oversee theatre cleanliness through part-time theatre staff and outside janitorial company
• Providing a safe and healthy environment for theatre guests and employees. Upholding all company Health and Safety policies and procedures. Safeguarding all receipts and company assets.
What we’re looking for:
• Solid managerial skills and the demonstrated ability to lead and motivate a team dedicated to delivering outstanding guest service.
• Ability to work retail hours including nights and weekends.
• Excels at conflict resolution
• High-level communications skills.
• Self-starter who can operate without day- to -day supervision
For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted.
IMAX is an Equal Opportunity Employer.