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Coord - Phone & Field Coll
Altice
Jericho, NY, United States
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Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers ‐ and our people.
The Company offers Optimum-branded digital cable television, high-speed Internet and voice services, as well as Optimum WiFi, the nation’s most robust WiFi network, to residential and business customers across the New York Tri-State area.
The Phone & Field Collections Coordinator, under general supervision in a customer service multi product environment, maximizes the external and internal customer experience by providing knowledge and support of moderate complexity in all areas of Collections including but not limited to: Phone Collections, Field Collections, Fraud, and the Customer Verification Tool.
• Minimum of two years of cable experience including knowledge of billing system collection modules and order processing
• Excellent knowledge and understanding of Collections and Company policies and procedures
• Excellent listening skills and patience required
• Excellent phone skills • Strong problem solving, conflict resolution and analytical skills
• Intermediate knowledge and skills of computer software, utilizing windows based software (Microsoft Word, Excel, Access)
• Proficiency levels in use of customized webtools & applications and Access database packages • Strong oral and written communication skills
• Strong organizational skills with the ability to handle multiple tasks simultaneously
• Hours: Monday – Friday 12:30 p.m. – 9:00 p.m.
• We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.