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Box Office Manager
AEG
Oakland, CA, United States
Job Details - this job has expired, please see similar jobs below
Oracle Arena & Oakland/Alameda County Coliseum are AEG Facilities-managed venues and Northern California's premiere sports and entertainment venues home to the Oakland Athletics (MLB), Oakland Raiders (NFL) and Golden State Warriors (NBA). Additionally, we host the top entertainers, family shows and special events at our venues.
Job Summary:
The Box Office Manager is responsible for the day-to-day operation of the Box Office and supervises all ticket selling and cash management functions in coordination with the promoter and building personnel at the Oracle Arena and Oakland-Alameda County Coliseum.
Essential Functions:
Create or Customize Event Builds in Ticket System:
• Develops and customizes seating and pricing configurations within the computer ticket system for each event in coordination with the promoter, production coordinator and marketing director. Modifies standard configurations or creates new builds from scratch for unique events or specialized needs.
• Fosters business partnerships with promoters by providing information and assistance promptly and accurately upon request. Main point of contact for show ticketing information.
• Communicates with outlets and computer ticket company regularly and keeps them properly informed about events and computer operations.
Managerial/Supervisory Duties:
• Provides day-to-day supervision of all box office personnel, providing feedback and guidance as needed.
• Uses customer service skills, diplomacy and good judgement to resolve any escalated customer service issues such as counterfeit tickets, refunds, reprints, etc.
• Provides required, standard training and information to ensure that staff are well informed and properly trained regarding policies and procedures.
• Participates in hiring all box office staff: performs initial review of resumes, conducts interviews, and provides input into hiring decisions to the Director, Ticketing.
• Staffs the box office by setting the monthly schedule through ABI (the scheduling system) to accommodate the promoter, walk-up sales, will call window, seating problems, payment collection, and patron inquiries.
• Tracks attendance and issues point violations when needed. Addresses attendance issues with employees directly.
• Discusses any performance issues with employees directly and escalates to Human Resources and/or the Director, Ticketing as needed.
Accounting/Financial Duties:
• Ensures that the daily transactions of cashiers, phone sales, and web based sales reconcile with events outstanding per the general ledger, all source documentation, and the ticket inventory maintained outside of the computer ticket system.
• Audits and reconciles cash drawers and sale receipts of all Box Office staff.
• Cash handling - reconciles the cash vault daily; facilitates cash transport on and off property with outside vendor, and orders cash as needed for advances and settlements. Provides the Finance department with a certified event audit statement in a timely manner, to be used at time of settlement.
Administrative/Other:
• Maintains files on each event that consists of production kills, seats on-hold for the building and promoter, complimentary ticket vouchers, event audits, and ticket inventory schedules.
Required Qualifications:
• A minimum education level of: BA/BS Degree (4-year)
• Minimum of 3-5 years of related work experience to include working in a box office supervisory position.
• Must have knowledge and experience with TicketMaster ticketing system.
• Ability to work under pressure, while handling large sums of money utilizing prescribed cash management controls and day-to-day tasks concurrently.
• Proficient with computers and the MS Office program (Word, Excel and Outlook).
• Dependable, reliable, and punctual.
• Ability to work assigned and varying shifts and complete responsibilities in a timely manner.
• Ability to read, write, and understand English in a working environment.
• Ability to adapt and work effectively in various parts of the facility.
• Ability to work in various climates based on the environment.
• Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary.
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.