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HR Director
Merlin Entertainments
New York, NY, United States
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Description
We are the LEGOLAND NEW YORK and we are part of the magical Merlin Entertainments!
Something very exciting is underway in Goshen, New York. Due to open in 2020, LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!
We’re now looking for an experienced HR Director who loves to plan, develop, and deliver world-class HR strategies to make sure we lead the way in Delivering the Magic as we bring the world’s ninth LEGOLAND Park to life brick by brick.
About The Role
You will be responsible for implementing a robust recruitment strategy to actively support the recruitment of the permanent and seasonal employees. In addition, you will be responsible for developing the HR team and robust HR functions and procedures, developing and supporting the leadership team, adding value as a strategic partner to the business by covering onboarding, training, engagement and succession planning, and building a sustainable relationship within the community positioning both Merlin and LEGOLAND New York as the employer of choice. Ensuring we embed the values and culture within the Resort.
Key Objectives:
• Establish HR functions including hiring of team, set up of HR processes and implementation of Merlin Group HR initiatives working in consultation with HRD colleagues in North America and globally.
• Develop recruitment strategy to meet both regular and seasonal staffing needs for the park and ensure effective marketing of LEGOLAND as an employer of choice.
• Design strategy to ensure an engaged, service and children focused culture that reflects the LEGO values while doing business the Merlin Way.
• Strategic leadership in cooperation with Divisional Director and Leadership team to achieve LEGOLAND’s short and long term goals including a successful grand opening.
• After grand opening act as a pro-active, challenging and change driven strategic partner to the business, maintain and develop all relevant HR areas to support achievements of business objectives.
Main Responsibilities:
• In cooperation with HRD for LEGOLAND Developments, create a plan to define, develop and sustain the culture and values for the park and ensuring The Merlin Way and Merlin initiatives are successfully launched and engrained.
• Deliver the on-boarding program to ensure all new staff understands the Merlin Way, LEGOLAND and LEGO brand values.
• Execute HR plans and programs through effective leadership, utilization of internal and external resources and project and people management. Open communication of progress against expectations to both general manager and the HRD LEGOLAND Development.
• Manages the development and implementation of localized programs and procedures in the areas of staffing, on-boarding, employment, employee relations, legal compliance, training and development, organization development, performance management, compensation, benefits, HR database and reporting and personnel files.
• Effective member of the executive management team who develops and supports LEGOLAND strategic and operating plans. Participate in planning, policy and direction setting, problem solving and decision making with other members of the management team. Exhibit the ability to work effectively as a team member to contribute to the strategic and cultural direction of the organization.
About You
• At least 10 years of progressive experience in Human Resources management preferably in a theme park, attraction or service industry which puts excellent customer/ guest experience at its heart.
• Track record of success in developing and implementing strategic and tactical Human Resources plans and programs.
• Minimum of five years management experience with significant personnel leadership and program management responsibilities. Experience as part of a senior leadership team preferred.
• In-depth knowledge in the areas of staffing and employment, employee relations, legal and regulatory compliance including local labor laws and union environment, conflict management, compensation, benefits, HR database and personnel records, training and organization development.
• Working knowledge of budgeting and staffing projections. Ability to set and manage against objectives and schedules and effectively coordinate and manage internal and external resources.
• Demonstrated skills in interpersonal relationships, presentations, negotiations and verbal and written communications.
• Strong team building, group facilitation, process improvement and project management skills.
• Computer proficiency with ability to use HRIS, ATS, Microsoft Office including Excel.
• Ability to build strategic partnerships with industry, community and business groups and sectors to support the Human Resources requirements of LEGOLAND.
Education:
• Four year university/Bachelor’s degree in Human Resources, business, management or closely related field (or equivalent education and experience) is required. A Human Resources management certificate or professional certification/designation is desirable. Master’s degree in business or closely related field is desirable but not necessary.
About Us
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!