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Business Support Manager, Marketing & HR
Autodesk
San Francisco, CA, United States
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Business Support Manager, Marketing & HR
Location: San Francisco,CA- United States
Job ID: 18WD28369
Position Overview
Business Support Manager for all services offered to the Marketing and HR Business divisions developing strong stakeholder relationships and applying service management principles to the reliability and evolution of services.
Responsibilities
• Manage a global team involved in supporting various enterprise applications including Salesforce, Marketo, Workday, Taleo and custom applications hosted in the Cloud
• Responsible for proactively ensuring the high availability of Autodesk’s enterprise applications & systems to support Autodesk’s critical enterprise business processes.
• Acts as Service Manager for all services offered to the Marketing and HR communities developing strong stakeholder relationships and applying service management principles to the reliability and evolution of services
• Manages major incidents & escalations and communicates with senior Autodesk management and business units
• Collaborates on the design and implementation of next generation enterprise systems with Autodesk’s development teams
• Plays a lead role in many of the enterprise’s SOC and other compliance activities associated with Enterprise systems, acting as control owner and lead engagements with Audit teams
• Partners with Development Teams, Systems Quality Assurance (SQA), and Platform teams to ensure quality production releases and ensure post launch supportability
• Manages and improves systems availability and business service levels
• Drives self-healing and automation solutions for recurring incidents
• Provides active guidance and direction to technical team members for faster incident resolution
• Mentors, coaches and motivates team to perform at high levels
Minimum Qualifications
• Bachelor Degree in Engineering or equivalent
• 5+ years’ experience in managing global production support teams
• Knowledge of / experience in major enterprise applications and AWS cloud
• Knowledge of / Experience in managing SOX/SOC compliant systems and controls as well as the review processes associated
• Solid understanding of industry best practices and standards around production support operations (ITIL)
• Advanced interpersonal skills to effectively promote ideas and collaboration at the various levels of the organization
• Strong analytical and demonstrated problem solving skills
• Strong passion and experience in delivering high-performance
• Demonstrated effective communication skills and strong executive presentation skills
About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.