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Director of Finance (Global Supply Chain)
Houghton Mifflin Harcourt
Orlando, FL, United States
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Overall Responsibility:
The Director of Performance Measurement is responsible for aggregate level Customer Experience and Supply Chain operational and financial performance in relation to business process controls and efficiencies to ensure goals and objectives are achieved. The Director leads management reporting, budgeting, forecasting and analysis for the Global Supply Chain organization to measure the health of operations relative to goals, targets and budgets. This position has high visibility across multiple departments within the company to consolidate multiple data points, analyze and review inputs, and subsequently provide clear and concise information to provide management the information needed to be able run the business. Specific duties will include:
• Execution of the company wide Sales & Operations Planning process to ensure strategic alignment across HMH
• Measurement and alignment of demand and supply plans in relation to the S&OP process and integration to other planning departments throughout HMH
• Preparation of annual budgets and quarterly forecasts for revenues, cost of goods sold, manufacturing purchases, inventory levels, obsolescence and transportation expense
• Forecasting daily, monthly and quarterly gross customer invoices or billings by distribution network channel with specific focus on trends and anticipated order through put and capacity constraints
• Development and maintenance of Distribution network modeling
• Preparation of various strategic initiative analytics to facilitate strategic alignment
• Measurement of trends and associated analytics of key performance indicators
• Preparation of executive level presentations covering pertinent topics of relevancy
• Measurement of demand, supply and procurement plans that balance cost, inventory levels, obsolescence and customer fill rates
• Measurement of inventory health on a quarterly and annual basis to assure inventory has been properly stated in the aggregate at a net realizable value
• Monitor and provide direction for monthly financial close activities related to Customer Experience and Supply Chain to ensure coordination and data validation leading to accurate financial statements
• Build and lead a successful and cohesive team using appropriate methods and a flexible interpersonal style
People Manager Accountabilities:
The People Manager role is very important. People Managers at HMH enable and empower people to do their best work in an environment that encourages collaboration and innovation and fosters development and learning. They translate the company’s strategic vision, align their group’s work and help individuals understand their impact on HMH’s success. They assess their direct reports’ performance and partner on career planning. They are collaborators and catalysts, breaking down complex problems into simple solutions and leading through change.
Primary Accountabilities:
People Management / Leadership
• Manage team of Performance Measurement Analysts – Provide a challenging work environment that provides an opportunity for professional growth
• Enable and empower team to do their best work in an environment that encourages collaboration and innovation and fosters development and learning
• Translate the company’s strategic vision, align work, and help individuals understand their impact on HMH’s success
• Assess direct reports’ performance and partner on career planning
• Act as a collaborators and catalysts, breaking down complex problems into simple solutions and leading through change
• Ensure staff provides timely and accurate information both internally and externally
• Push staff to think critically around questions/analyses to provide more useful insight than may have been requested
Budgeting / Forecasting / Measurement
• Development of the annual budget as well as periodic forecasts related to key financials data such as revenue, cost of goods sold, inventory, purchases, obsolescence, and transportation
• Measurement of daily, monthly, and quarterly financial and supply chain process plans and results
• Measurement and presentation of key performance indicators relative to goals, targets, budgets and trends
• Creation of new metrics and scorecards through collecting, analyzing data and identifying trends
Ad-hoc Analysis
• Ongoing ad hoc analysis of data and information to identify areas of performance and financial risks and opportunities. Presentation of findings sufficiently far enough in advance to provide senior level management the visibility and lead time to exploit opportunities and/or mitigate risk
• Preparation of executive level presentations covering pertinent topics of relevancy
• Data mining to support variance analyses and research
• Thought leadership across HMH financial circles in terms of interpreting and framing data for complex analyses
• Work with stakeholders to broaden or focus requests so as to provide the most useful information possible
Project Management / Projects
• Execution of the company wide Sales & Operations Planning process to ensure strategic alignment across HMH
• Value-add financial model and/or business case development to identify potential benefits/risks to the company (i.e. Distribution Network modeling)
• Automation/improvement of measurement and reporting tools to improve efficiency
• Enhancement of existing or development of new measurements and tools to fill performance measurement requirements (i.e. Supply Chain Index, Cost Per Contact, Customer Effort)Manage individual(s) responsible for content and execution of GSC communications related to HMH digital content and digital platforms, HMH physical products, and internal Customer Experience initiatives and projects
• Manage individual(s) responsible for overseeing UAT/UET impacts, testing and training for Customer Experience as related to HMH program and platform releases
• Communicate all key plans, commitments, and changes as it relates to the HMH program and product release schedule and scope to the appropriate Customer Experience teams in order to best facilitate support of customer and sales contacts into HMH
• In partnership with our New Product Launch and Product Development teams, track platform and content release schedules to ensure necessary details are shared with appropriate teams prior to go live
• Participate in release readiness reviews and go live activity meetings to provide appropriate roadblock feedback from the GSC perspective funding a go/no-go status confirmation as it relates to program and product schedules
• Outline mitigation plans and ensure GSC alignment for when support team are faced with agent training or customer support constraints
• Partner with GSC Training to ensure the appropriate level of detailed information is available for handoff to the training coordinators for delivery and to ensure timelines for training are understood and agreed upon allowing effective mapping to a schedule for all teams and deliverables
• Collaborate with appropriate groups across the organization to improve program and product release documentation standards in conjunction with the development life cycle and in coordination of the needs of our GSC teams
• Partner with GSC Comms to ensure timely communication of critical and complex issues for programs and platforms to the needed customer support teams
• Generate dashboards, presentation slides, and reports providing operational plan updates to support management and various levels of HMH leadership
• Partner with Supportability Manager on data analysis, case analysis and business process mapping in order to identify and quantify inefficiencies which can be improved through people, process, and technology considerations
• Participate in monthly case analysis workshops across Global Supply Chain to understand triggers for CSAT and DSATs and working with subject matter experts, define path to promote and address findings, effectively packaging needed course corrections with communication strategies in partnership with Supportability Manager
• Partner with appropriate teams to develop content to be used by customers and internal support agents and assist with training curriculum development and technically accurate yet customer-facing knowledge base documentation where needed
Skills & Competencies:
• Advanced skills and experience in MS Office Suite, including demonstrated use of Excel in a professional environment (use of pivot tables, VLOOKUP, sum if and other Excel functions and modeling tools)
• Proficiency in Access, PowerPoint, & Word
• Understanding of Financial Accounting principles
• Understanding of variance analysis and financial performance monitoring
• Ability to summarize clearly and concisely financial analysis results, and the ability to explain the meaning and implications in varying levels of detail depending on the audience
• Ability to build strong relationships and good collaboration with multiple stakeholders both within and across functions as well as outside of the organization with suppliers and partners
• Demonstrate a keen understanding of end to end business process and operations and the organizational levers (systems, processes, departments, functions) that drive profitable growth
• Identify and understand issues, problems, and opportunities; comparing data from different sources to draw conclusions and drive improvements
• Analytical skills with a high degree of accuracy and ability to meet deadlines
• Strict attention to detail and intensity around consistently delivering high quality outputs
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Ability to think outside of the box and desire to continuously improve
• Presentation/facilitation skills
• Existing knowledge of SQL preferred
• Experience with SAP ERP, SAP HANA, SAP BW, SAP BPC preferred
Education & Experience:
• Bachelor's Degree in Finance, Accounting or Supply Chain Management
• Minimum 7 years of experience in a related Finance or Supply Chain role focusing on budgeting, planning, forecasting and analysis
• Prior Leadership of employees
• Master's Degree (MBA, Finance, or Accounting) preferred
• Prior experience in publishing or a related field a plus
Physical Requirements:
• Might be in a stationary position for a considerable time (sitting and/or standing)
• The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Must be able to collaborate with colleagues via face to face, conference calls, and online meetings
ABOUT US:
Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.
PLEASE NOTE:
Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.