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Billing Specialist
Elsevier
St Louis, MO, United States
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Manage billings for contracted customers for education institutions and vendors. Ensure billing requests are checked and processed according to contracted terms and fiscal reporting deadlines. Manage and proactively solve escalated billing queries. Conduct periodic audits of managed deals. Seek for and implement continuous improvements in efficiency, effectiveness and quality of service for areas under your control.
Your responsibilities
• Review contract(s) for billing terms and create an execution plan to operationalize
• Work with contracting paralegal and sales operations manager on potential billing related issues during contract negotiation or contract renewal
• Communicate with clients and vendors to resolve invoicing discrepancies, with input of credit, customer service and sales
• Work with customer, as needed, to ensure our billing aligns with their accounting requirements
• Develop and maintain a reporting process with customer to ensure proper billing
• Implement efficiencies in billing processes
• Process customers reporting according to terms and check for accuracy, edit as needed to ensure correct ISBNs and prices are reported.
• Manage eProduct distribution related to contracted deals
• Conduct regular reconciliation process to ensure correct invoicing
• Compile data and prepare status and revenue reports
• Look for anomalies in reporting -- expected vs reported and follow up accordingly
• Conduct regular audits of managed deals to ensure compliance with contract terms
• Follow up with customers on missed reporting according to contract terms
• Provide recommendations for customer renewals based on revenue for contracted term
• Provide regular communication to appropriate teams on reported revenue.
• Assist with other tasks, as requested, as part of the Business Operations team.
• Ensure and maintain SOX and PCI compliancy for procedures, processes around billing
• Provide input on ways to automate processes and efficiency gains.
What you should bring
• Bachelor’s degree required.
• Minimum of 2 years’ experience in billing, collections, and/or similar accounting functions with strong client service background.
• Proficient in excel and competent use of Microsoft Office suite of programs.
• Basic contract knowledge helpful.
• Knowledge of interrelated business software and systems.
• Detail oriented, excellent collaboration and communication skills, analytical thinker, strong understanding of basic financial accounting.
• Ability to effectively identify and analyze problems and propose solutions.
• Ability to adapt to change and meet deadlines critical to quarter and year end revenue reporting
What we offer
We welcome you to a truly global, dynamic and challenging environment with great opportunities to develop yourself. Elsevier’s benefits are very competitive and the summary below will give you an idea of the kind of things you can expect when joining Elsevier.
• A competitive base salary
• Full benefits package, including;
◦ Insurance: Health, Dental, Life, Accident, Pet, etc.
◦ Retirement: 401(K) plan, including a company match and Employee Stock Purchase
◦ Disability: Long-term, short-term
◦ Work / Life balance: Volunteer programs, Tuition and Adoption Assistance
◦ Paid Vacation, Personal and Sick days as well as paid holidays
◦ For additional information, please inquire
Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers.
Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, more than 35,000 e-book titles and many iconic reference works, including Gray's Anatomy. Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries.
Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.