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Guest Services
AEG Live LLC
Los Angeles, CA, United States
Job Details - this job has expired, please see similar jobs below
AEG Live, the live-entertainment division of Los Angeles-based AEG, is dedicated to all aspects of live contemporary music performance. AEG Live is comprised of touring, festival, broadcast, merchandise and special event divisions, fourteen regional offices and owns, operates or exclusively books thirty-one state-of-the-art venues. The current and recent concert tour roster includes artists such as Alicia Keys, American Idols, Bon Jovi, Carrie Underwood, Daughtry, Enrique Iglesias, Jennifer Lopez, Justin Bieber, Kenny Chesney, Leonard Cohen, Paul McCartney, Taylor Swift, The Black Eyed Peas, Trey Songz and Wisin & Yandel. The company is also currently producing residency shows at The Colosseum at Caesars Palace in Las Vegas including Celine Dion, Rod Stewart and Shania Twain and is the exclusive promoter at The Joint at Hard Rock Hotel & Casino Las Vegas. AEG Live is also the largest producer of music festivals in North America from the critically acclaimed Coachella Valley Music & Arts Festival to Stagecoach Country Music Festival and New Orleans Jazz & Heritage Festival.
Purpose:
Guest Services Team Members are responsible for providing excellent guest services at all CLUB NOKIA events. Reporting to the Director of Security and Security Manager, a Guest Service Team Member will be responsible for working a variety of positions. This includes greeting guests, providing general customer service. Assist patrons with finding their seats, providing information and directions, assisting with problems/issues, working elevator shifts, scanning tickets at entry and controlling ticket access points throughout CLUB NOKIA.
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Functions Include:
• Service customer(s) in a friendly and professional manner.
• Assist customers with general CLUB NOKIA and L.A. Live information.
• Accommodate guests with disabilities
• Assist guests with directional and informational inquiries
• Interact in a professional manner when dealing with other building staff, clients, guests, supervisors and corporate staff.
Requirements:
• Candidate must be available to work evenings, weekends and holidays.
• Strong interpersonal and communication skills are a must.
• Must be able to work in a fast paced environment.
• High School diploma or equivalent required.
• Must show commitment and willingness to provide excellent customer service.
• This is a part-time, non-union, hourly position
• The employee must maintain a neat, clean and well-groomed appearance (Please see AEG Human Resources Policies and Procedures)
• ALL positions require candidate to PASS a pre-employment background check & drug screening test.