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System Support Analyst
Dow Jones
Bowling Green, KY, United States
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Job Description:
Systems Support Specialist
Responsibilities:
Under minimal supervision provides support, maintenance and operation of electronic and electromechanical systems used to produce publications or products at various corporate locations.
• Supports the integration of new technologies into the operation.
• Provides technical assistance, guidance, and training to staff and customers.
• Maintains corporate technology and publication quality standards.
• Implements the corporate technology direction. This includes desktop and server hardware, telephony, operating systems, middleware, messaging, network architectures, and electromechanical equipment.
• Implements high availability platforms and business resumption planning architectures.
• Acts as a liaison for vendors during installation, rearrangement and/or removal of equipment.
• Performs system software, application, and hardware upgrades.
• Develop and maintain documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.
• Implements and maintains training programs.
• Performs investigation and analysis to solve problems.
• Provides hardware and systems software support, including ancillary software products.
• Directs trouble resolution activities, coordinating with technical staff, vendors, and carriers.
• Notifies management and customers of network/systems troubles through a tiered notification and escalation process.
• Organizes, conducts and documents post-mortems for network and system problems.
• Performs limited system administrator functions.
• Responsible for the effectiveness, quality, and timeliness of trouble resolution, quality of service and implementation success, also services Tier 1 agreements.
Experience/Skills:
3- 5 years experience supporting related technologies
Technical Skills:
• Hands on knowledge of applicable technology models.
• Hands on knowledge of technology architectures and products
• Hands on knowledge of computer system hardware.
• Hands on knowledge of network topologies and hardware
• Working knowledge of middleware integration and networking software
• Hands on knowledge of diagnostic hardware and software tools
General Skills:
• Ability to communicate effectively, both written and oral.
Education:
Technical Degree or equivalent military training or related work experience.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area:
PRINT PRODUCTS & SERVICES