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SVP, Client Solutions
ZenithOptimedia
New York, NY, United States
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Company Description
Publicis Media is one of the four solutions hubs of Publicis Groupe alongside Publicis Communications, Publicis.Sapient and Publicis Healthcare. Led by Steve King, CEO, Publicis Media is comprised of five global brands, Starcom, Zenith, Spark Foundry, Blue 449 and Performics, powered by digital first, data driven global practices that together deliver client value and business transformation. Publicis Media is committed to helping its clients navigate the modern media landscape and is present in more than 100 countries with over 17,500 employees worldwide.
We are built on the foundation of Trust, Talent, Transformation:
Job Description
Overview:
The Senior Vice President, Client Solutions has ultimate accountability for driving both client relationships and revenue within their portfolio of business. In this role, the SVP has ultimate responsibility for the client relationship, serving as the internal client for their book of business while holding all internal resources allocated to their clients accountable for delivering an integrated work product with those resources maintaining a dotted reporting line into the SVP. They are also responsible for participation in the continuous evolution of the Client Solutions practice. As part of this, the SVP acts as a steward for the Strategic Account Management (SAM) framework, using it to drive accounts acquisition, retention and growth as well as a means to achieve integration with the organization as a whole. The Senior Vice President will serve as a member of the U.S. leadership team, helping to drive overall agency business and working to shape the future success.
Role Objectives:
Account Management
• Ultimate accountability for client satisfaction and growth
• Manage the matrix structure across the assigned book of business to drive success
• Continuously maintain the SAM framework to drive results
Client Leadership
• Serve as the Executive Steward across the book of business, building C-level relationships
• Drive the development of and participate in QBR
• Maintain a strong understanding of marketplace conditions relevant to the client and use that knowledge for ongoing communication
Practice Development
• Continuous improvement and implementation of practices, processes and tools that drive client satisfaction and innovation
• Identify and develop product adjacencies to grow business and retain clients across all Performics services
• Work across CS leads to monitor overall operational model and create constant efficiency
Team Leadership & Development
• Drive a culture based on team work, collaboration with accountability and intellectual curiosity
• Manage and coach VP and Director level team members, working to drive client business objectives and the strategic vision of Performics
• Ensures adoption of SAM through example setting, positive reinforcement and behavioral correction
• Owns the hiring, training and mentoring of senior level talent within the assigned book of business
• Conducts performance reviews and career path plans for direct reports
New Business
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• Serves as strategic business lead in appropriate business development opportunities in conjunction with the assigned pitch team; garners support from within the assigned book of business
• Contributes to prospecting through personal and professional network
• Identifies key contributors from within the assigned book of business who are capable of successful new business participation
Qualifications
Minimum Qualifications:
• Bachelor’s degree, concentration in business, marketing, or advertising preferred; Master’s Degree in business, advertising or marketing optimal
• Successfully worked in a VP role in the digital space for 4 years, career experience specifically in digital media preferred
• 10-15 years of account management experience in digital marketing, direct marketing or e-commerce, client and/or agency experience preferred
• 8-10 years of demonstrated success in managing and leading people
• Proven success in delivering clear, strategic presentations to C-level marketing executives and managing multi-market engagements
• Minimum 2 years P&L management preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.