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Junior Collector
Yelp
Phoenix, AZ, United States
Job Details - this job has expired, please see similar jobs below
Summary
Yelp’s Accounting team is seeking a 5-star, hands-on Junior Collector to provide phone support to the Collections team. This high visibility position will provide Local Revenue credit card collection support. This person should be able to demonstrate effective communications skills when corresponding with clients while meeting department goals and deadlines. The Junior Collector will be a key member of the Collections team, interfacing daily with external clients along with internal departments.
Responsibilities Include:
• Make initial contact with clients who have a 30 day outstanding balance; make outbound collection calls and send follow up emails to reduce AR balance
• Answer inbound calls to the Collections queue phone line
• Update and process credit card payments
• Work with clients to set up payment plans
• Document collection efforts in Salesforce and internal database and reports
• Reconcile failed credit card and collection reports
• Resolve internal/external inquiries and issues in a timely manner
• Work closely with the Account Management, Sales Operations, and Accounting team
• Maintain workload pace and meet weekly/monthly collection goals
• Provide weekly status updates to Collection manager
Requirements:
• Prior work experience in high call volume environment (minimum of 65+ calls per day), 1 year minimum required
• Prior collections, accounts receivable, or customer service experience, preferred
• Reliable; able to thrive in a demanding work environment
• Ability to learn quickly collection skills and techniques
• Must have excellent verbal and written communication skills
• Must have high confidence dealing with people at all organizational levels within Yelp
• Experience using Salesforce- a plus
• Competency in using MS Excel and Word- required
• AA degree or Accounting coursework – preferred
• Able to successfully complete Yelp background review
• ….And a sense of humor!
Think you fit the bill? Send us a cover letter along with your resume telling us why you're Yelptastic. See you on Yelp!